搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Can't log into bank account. Was told problem w/ Firefox & to use a different browser. Started a month ago.

  • 5 回覆
  • 1 有這個問題
  • 99 次檢視
  • 最近回覆由 cor-el

more options

Error message: We are currently experiencing technical difficulties. Please try again later or contact a Banking Representative at 1-866-226-5638.

According to the bank, the problem was reported to Firefox and not resolved.

所有回覆 (5)

more options

It is possible that you block essential JavaScript.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

more options

Thx! Disabling content blocking and Adblock Plus did not work. Same error message. I will try disabling all extensions & restart Firefox later. According to their customer service rep, I was told the bank reported the issue many Xs to Firefox. Thx again!

more options

EmilyBooth said

According to their customer service rep, I was told the bank reported the issue many Xs to Firefox. Thx again!

How and where?. By Firefox input or Bugzilla.mozilla.org for example?

Firefox is the name of the web browser as Mozilla is the company.

more options

Just repeating what I was told.

more options

This issue can also be caused by corrupted cookies or cookies that are blocked.

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear