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Lost access to my gmail account after letting avast do a deep clean . Have tried all recovery suggestions with no luck.

已張貼

I've contacted Google support, they say my account is still open, it's been 2 months now that I've lost access to this account. I've followed all recovery steps to no avail. I was using the Firefox browser when this happened. The email that I've lost access to is the same one that I used to make my Firefox account, but I have no way to verify it's my account.

I've contacted Google support, they say my account is still open, it's been 2 months now that I've lost access to this account. I've followed all recovery steps to no avail. I was using the Firefox browser when this happened. The email that I've lost access to is the same one that I used to make my Firefox account, but I have no way to verify it's my account.

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 31.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

更多資訊

FredMcD
  • Top 10 Contributor
4229 個解決方法 59020 個答案

Standfirm said

I've lost access to this account

Please explain the problem in detail. What happens? What is the exact error messages? +++++++++++++++++++++++++++++++++++++++++++ Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

''Standfirm [[#question-1238996|said]]'' <blockquote> I've lost access to this account </blockquote> Please explain the problem in detail. What happens? What is the exact error messages? +++++++++++++++++++++++++++++++++++++++++++ Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}