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cannot access hotmail

已張貼

When I try accessing hotmail, I get the following message:

-(

Something went wrong We can't get that information right now. Please try again later.

cId: 47E27468A4F74E01AD4225F0761D1438 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Bootstrap err: TypeError: Owa.mail is undefined estack: runBootstrap@https://outlook.live.com/mail/?bO=4:210:13 @https://outlook.live.com/mail/?bO=4:224:9

ts: 30/10/2018 00:23:30


But I can access hotmail via Internet Explorer and Google.

I am not very computer literate.

Any assistance would be appreciated.

Thanx.

Jim

When I try accessing hotmail, I get the following message: :-( Something went wrong We can't get that information right now. Please try again later. cId: 47E27468A4F74E01AD4225F0761D1438 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Bootstrap err: TypeError: Owa.mail is undefined estack: runBootstrap@https://outlook.live.com/mail/?bO=4:210:13 @https://outlook.live.com/mail/?bO=4:224:9 ts: 30/10/2018 00:23:30 But I can access hotmail via Internet Explorer and Google. I am not very computer literate. Any assistance would be appreciated. Thanx. Jim

被選擇的解決方法

If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 31.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

更多資訊

cor-el
  • Top 10 Contributor
  • Moderator
17571 個解決方法 158915 個答案

選擇的解決方法

If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark. ----- You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

提出問題者

Thank you thank you thank you cor-el.

The first step - "•hold down the Shift key and left-click the Reload button" - solved the problem.

Thank you very much again.

Have a sensational day.

Thank you thank you thank you cor-el. The first step - "•hold down the Shift key and left-click the Reload button" - solved the problem. Thank you very much again. Have a sensational day.