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Firefox crashes

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When I try to launch FF it does not open but rather displays a message that "The application had a problem and crashed." crash reporter was unable to submit a report and under Details, it says: "The application didn't leave an application data file".

It is a brand new installation of FF after uninstalling the previous version, removing all profile directories, all program directories and starting with a clean install, no plugins.

What I have found in crash directory is the following:

crash.main.2 1539778728 6d166a8e-4404-4487-b0a1-1b079410f7d3 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=60.2.0&buildid=20180903060751 StartupTime=1539778728 SafeMode=1 ProductName=Firefox Vendor=Mozilla InstallTime=1539708146 CPUMicrocodeVersion=0xc6 ReleaseChannel=esr Version=60.2.0 AppInitDLLs=PGPmapih.dll StartupCrash=1 BuildID=20180903060751 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1539778728 UptimeTS=4.359535702 SecondsSinceLastCrash=104 SystemMemoryUsePercentage=47 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4032708608 TotalPageFile=19560964096 AvailablePageFile=8425713664 TotalPhysicalMemory=17010827264 AvailablePhysicalMemory=8893947904 ThreadIdNameMapping=

When I try to launch FF it does not open but rather displays a message that "The application had a problem and crashed." crash reporter was unable to submit a report and under Details, it says: "The application didn't leave an application data file". It is a brand new installation of FF after uninstalling the previous version, removing all profile directories, all program directories and starting with a clean install, no plugins. What I have found in crash directory is the following: crash.main.2 1539778728 6d166a8e-4404-4487-b0a1-1b079410f7d3 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=60.2.0&buildid=20180903060751 StartupTime=1539778728 SafeMode=1 ProductName=Firefox Vendor=Mozilla InstallTime=1539708146 CPUMicrocodeVersion=0xc6 ReleaseChannel=esr Version=60.2.0 AppInitDLLs=PGPmapih.dll StartupCrash=1 BuildID=20180903060751 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1539778728 UptimeTS=4.359535702 SecondsSinceLastCrash=104 SystemMemoryUsePercentage=47 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4032708608 TotalPageFile=19560964096 AvailablePageFile=8425713664 TotalPhysicalMemory=17010827264 AvailablePhysicalMemory=8893947904 ThreadIdNameMapping=
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額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

更多資訊

FredMcD
  • Top 10 Contributor
3771 個解決方法 52125 個答案

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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