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mailto option does not see outlook.exe

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Whenever I click on an e-mail address inside Firefox, it always defaults to the generic mail client. I want it to default to Outlook. I have found the 'mailto' option in Options/Applications. When I select "Browse" and navigate to the directory containing outlook.exe, though, it does not see that executable and, so far as I can tell, does not allow me to paste that string into the window.

Whenever I click on an e-mail address inside Firefox, it always defaults to the generic mail client. I want it to default to Outlook. I have found the 'mailto' option in Options/Applications. When I select "Browse" and navigate to the directory containing outlook.exe, though, it does not see that executable and, so far as I can tell, does not allow me to paste that string into the window.

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 31.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

更多資訊

jscher2000
  • Top 10 Contributor
8637 個解決方法 70648 個答案

Hi KCPhil, is Microsoft Office Outlook the default email program at the Windows level? If not, that might help.

If you have to browse around to the .exe by hand, try looking for the 32-bit version as well as the 64-bit version. Or in other words, check under both

  • C:\Program Files\Microsoft Office\
  • C:\Program Files (x86)\Microsoft Office\

Firefox doesn't care whether your mail program is 32-bit or 64-bit.

Hi KCPhil, is Microsoft Office Outlook the default email program at the Windows level? If not, that might help. If you have to browse around to the .exe by hand, try looking for the 32-bit version as well as the 64-bit version. Or in other words, check under both * C:\Program Files\Microsoft Office\ * C:\Program Files (x86)\Microsoft Office\ Firefox doesn't care whether your mail program is 32-bit or 64-bit.

提出問題者

@jscher2000 - thanks for your response. Outlook thinks it's my default mail program (i.e. that box is checked in Options). My outlook.exe file is in C:\Users\Owner\AppData\Local\Microsoft\Office\OTele I don't see that I have another version.

@jscher2000 - thanks for your response. Outlook thinks it's my default mail program (i.e. that box is checked in Options). My outlook.exe file is in C:\Users\Owner\AppData\Local\Microsoft\Office\OTele I don't see that I have another version.
jscher2000
  • Top 10 Contributor
8637 個解決方法 70648 個答案

Microsoft Office is not installed under AppData\Local. I don't know what's in there, but it's not right.

What happens if you enter this in the Windows Run dialog and submit it? To call that up, you can hold down the "Windows" key and tap the R key:

mailto:john@example.com

What you would expect, if your email program is open, is to immediately get a new message compose window in that program. Does it work?

Microsoft Office is not installed under AppData\Local. I don't know what's in there, but it's not right. What happens if you enter this in the Windows Run dialog and submit it? To call that up, you can hold down the "Windows" key and tap the R key: mailto:john@example.com What you would expect, if your email program is open, is to immediately get a new message compose window in that program. Does it work?

提出問題者

That opened the 'default' mail client, where I have my gmail, live and yahoo accounts - none of which I use Outlook for. However, I think you got me a little bit closer. I had been looking for a .exe file. Doing another search of my C: drive, I found Outlook under \ProgramFiles\MicrosoftOffice\root\Office16. When I did a Browse in the Firefox Options Applications mailto drop-down, using that string, it did see Outlook and I was able to select it. However, when I click on a mail link in a web page, it opens a new Outlook page, but gives me an error that says "Navigation to the webpage was canceled" It also opens the default mail client at the same time. So I'm a little closer, but still not getting the desired result.

That opened the 'default' mail client, where I have my gmail, live and yahoo accounts - none of which I use Outlook for. However, I think you got me a little bit closer. I had been looking for a .exe file. Doing another search of my C: drive, I found Outlook under \ProgramFiles\MicrosoftOffice\root\Office16. When I did a Browse in the Firefox Options Applications mailto drop-down, using that string, it did see Outlook and I was able to select it. However, when I click on a mail link in a web page, it opens a new Outlook page, but gives me an error that says "Navigation to the webpage was canceled" It also opens the default mail client at the same time. So I'm a little closer, but still not getting the desired result.
jscher2000
  • Top 10 Contributor
8637 個解決方法 70648 個答案

Are you sure you have Outlook installed on your computer? Which version of the Office suite do you have?

Are you sure you have Outlook installed on your computer? Which version of the Office suite do you have?

提出問題者

I have Microsoft Office Professional Plus 2016. Outlook says it is 16.0.10730.20102, 32 bit. I'm using Outlook for my primary e-mail account, which is RoadRunner (i.e., Spectrum, former Time Warner cable). It's a POP3 account. Even after a reboot, I'm getting the same result as described above.

I have Microsoft Office Professional Plus 2016. Outlook says it is 16.0.10730.20102, 32 bit. I'm using Outlook for my primary e-mail account, which is RoadRunner (i.e., Spectrum, former Time Warner cable). It's a POP3 account. Even after a reboot, I'm getting the same result as described above.