We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

I am not seeing a crash folder in that location and I have only seen the crash report box come up once. There is nothing in the crash events folder either on any of the servers. Here is the only thing I could find related to the crash

[Tue Sep 18 10:59:01 2018] Crash report submitted successfully

Finally got a crash report. This is what I get in the box.

AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm, line 2192 AdapterDeviceID: 0xfefe AdapterDriverVersion: 10.0.14393.2430 AdapterSubsysID: 00000000 AdapterVendorID: 0x1414 Add-ons: search-nudges%40shield.mozilla.org:1.8.2,fxmonitor%40mozilla.org:2.2,telemetry-coverage-bug1487578%40mozilla.org:7.0,activity-stream%40mozilla.org:2018.08.22.1219-93becf29,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat-reporter%40mozilla.org:1.0.0,webcompat%40mozilla.org:2.0 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: fxmonitor@mozilla.org","state":"(none)","filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2192,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2192","resource://gre/modules/AsyncShutdown.jsm:observe:541","resource://gre/modules/ResetProfile.jsm:openConfirmationDialog:63","chrome://global/content/aboutSupport.js:setupEventListeners/<:1192"]}]} AvailablePageFile: 7697727488 AvailablePhysicalMemory: 6165262336 AvailableVirtualMemory: 138536813654016 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 1510026313728 BreakpadReserveSize: 83886080 BuildID: 20180830143136 CPUMicrocodeVersion: 0x2b ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1537287227 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1537284395

here is the rest:

ModuleSignatureInfo: {"Citrix Systems, Inc.":["cxinjime64.dll","scardhook64.dll","ShellHook64.dll","Sfrhook64.dll","mmhook64.dll","CtxGraphicsHelper64.dll","CtxMFPlugin64.dll","MfApHook64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["msmpeg2vdec.dll","MSAudDecMFT.dll","d3d9.dll","evr.dll","AudioSes.dll","dxva2.dll","rdpendp.dll","comctl32.dll","srvcli.dll","msacm32.dll","d3d10warp.dll","d3d11.dll","iertutil.dll","propsys.dll","WinTypes.dll","avrt.dll","MMDevAPI.dll","version.dll","mfperfhelper.dll","dwmapi.dll","winnsi.dll","dcomp.dll","WINMMBASE.dll","winmm.dll","twinapi.appcore.dll","devobj.dll","ntmarta.dll","dxgi.dll","rsaenh.dll","dnsapi.dll","userenv.dll","mswsock.dll","cryptsp.dll","winsta.dll","sspicli.dll","IPHLPAPI.DLL","wtsapi32.dll","CRYPTBASE.DLL","ksuser.dll","RTWorkQ.dll","mfcore.dll","mfplat.dll","mf.dll","bcrypt.dll","kernel.appcore.dll","msasn1.dll","powrprof.dll","profapi.dll","bcryptPrimitives.dll","cfgmgr32.dll","crypt32.dll","SHCore.dll","ucrtbase.dll","windows.storage.dll","wintrust.dll","KERNELBASE.dll","msvcp_win.dll","win32u.dll","gdi32full.dll","user32.dll","msctf.dll","imm32.dll","rpcrt4.dll","shlwapi.dll","combase.dll","oleaut32.dll","sechost.dll","ole32.dll","kernel32.dll","ws2_32.dll","advapi32.dll","nsi.dll","shell32.dll","clbcatq.dll","setupapi.dll","msvcrt.dll","gdi32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","libGLESv2.dll","mozavcodec.dll","freebl3.dll","nssckbi.dll","lgpllibs.dll","nss3.dll","softokn3.dll","libEGL.dll","mozavutil.dll","mozglue.dll"]} MozCrashReason: MOZ_CRASH() Notes: FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x1414, AdapterDeviceID: 0xfefe, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.0.14393.2430 DWrite? DWrite+ WR? WR- OMTP? OMTP+1 WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm, line 2192) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1752 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1537286506 SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180830143136","version":"62.0","vendor":"Mozilla","displayVersion":"62.0","platformVersion":"62.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":134217728,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":63,"stepping":2,"l2cacheKB":256,"l3cacheKB":20480,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":2430,"installYear":2017},"hdd":{"profile":{"model":"VMware Virtual disk","revision":"1.0"},"binary":{"model":"VMware Virtual disk","revision":"1.0"},"system":{"model":"VMware Virtual disk","revision":"1.0"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"RDPUDD Chained DD","vendorID":"0x1414","deviceID":"0xfefe","subsysID":"00000000","RAM":null,"driver":"RDPUDD","driverVersion":"10.0.14393.2430","driverDate":"01-01-1970","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":720,"refreshRate":32,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17792},"addons":{"activeAddons":{"search-nudges@shield.mozilla.org":{"version":"1.8.2","scope":1,"type":"extension","updateDay":17792,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"This is a study to understand how users interact with search engines in Firefox.","name":"User search study","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17792,"signedState":4},"activity-stream@mozilla.org":{"version":"2018.08.22.1219-93becf29","scope":1,"type":"extension","updateDay":17773,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17716},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17773,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service 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Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17716},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17773,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17716},"screenshots@mozilla.org":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17773,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox 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