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技術支援討論區

No response when clicking the 9-square grid Google app button.

已張貼

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same.

One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped.

Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all.

It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox.

I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself.

Appreciate if anyone have any idea.

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same. One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped. Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all. It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox. I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself. Appreciate if anyone have any idea.

被選擇的解決方法

I looked inside-out and couldn't find BWPlayer anywhere.

I installed and scanned with a few anti-virus/malware programs, namely kapersky, bitdefender, and lastly, and the one that did the job, Malwarebytes.

I don't think it's BWPlayer though, none of the results came up with that. I'm still unsure what the exact spyware that caused the problem, but I'm still glad that it's finally solved. Google Maps, Gmail, Kepp etc. are all back to normal now.

Huge thanks to everyone who tried to help, especially TyDraniu, who took so much time in getting me through till the end.

從原來的回覆中察看解決方案 0

額外的系統細節

應用程式

  • Firefox 62.0
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/62.0/WINNT/en-US/

擴充套件

  • User search study 1.8.2 (search-nudges@shield.mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 530
  • adapterDescription2:
  • adapterDeviceID: 0x1912
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: BGR ClearType Level: 50 Enhanced Contrast: 300
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 5-25-2016
  • driverDate2:
  • driverVersion: 20.19.15.4463
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000894d) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000894d) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否

提出問題者

Forgot to mention a few more things;

Although clicking on the google app button doesn't work, middle clicking it will take me to the google product page.

When changing gmail to the old style, the google app button is clickable, but it takes me to that same google product page, when it's suppose to give me the options to open other google apps like keep.

The only place where a similar button works is on YouTube.

Thank you.

Forgot to mention a few more things; Although clicking on the google app button doesn't work, middle clicking it will take me to the google product page. When changing gmail to the old style, the google app button is clickable, but it takes me to that same google product page, when it's suppose to give me the options to open other google apps like keep. The only place where a similar button works is on YouTube. Thank you.
FFus3r 50 個解決方法 757 個答案

Have you tried clearing your browser's cache and cookies, and then re-starting it?

Have you tried clearing your browser's cache and cookies, and then re-starting it?

提出問題者

Thank you for your reply. Yes. I tried clearing them in firefox options. I tried clearing them with CCleaner. I tried uninstalling and removing all mozilla-related files from the hard disk and reinstalling a fresh copy.

Thank you for your reply. Yes. I tried clearing them in firefox options. I tried clearing them with CCleaner. I tried uninstalling and removing all mozilla-related files from the hard disk and reinstalling a fresh copy.
FFus3r 50 個解決方法 757 個答案

try to change onnection / proxy setting to NO PROXY

try to change onnection / proxy setting to '''NO PROXY'''

提出問題者

Tried no proxy, auto-detect, and system proxy but none made any difference.

Tried no proxy, auto-detect, and system proxy but none made any difference.
FFus3r 50 個解決方法 757 個答案

one of your extensions is the root cause of the problem. Disable one by one and refresh the page to see if there may be one that you are not aware of that is causing the issue.

one of your extensions is the root cause of the problem. Disable one by one and refresh the page to see if there may be one that you are not aware of that is causing the issue.

提出問題者

When the problem started, I disabled all my extensions and it didn't solve the problem. Now that I have a fresh installation, there are no extensions and no add-ons, only the 2 default plugins, which I already tried disabling them.

When the problem started, I disabled all my extensions and it didn't solve the problem. Now that I have a fresh installation, there are no extensions and no add-ons, only the 2 default plugins, which I already tried disabling them.
FFus3r 50 個解決方法 757 個答案

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.

提出問題者

I did a clean install. I even removed the firefox profile just to be sure. Speaking of profile, I also tried creating new profiles and deleting the old one. Nothing worked and that's why I did a clean install. The only thing I haven't done is a clean install of Windows.

I did a clean install. I even removed the firefox profile just to be sure. Speaking of profile, I also tried creating new profiles and deleting the old one. Nothing worked and that's why I did a clean install. The only thing I haven't done is a clean install of Windows.
FFus3r 50 個解決方法 757 個答案

ok i understand, reset your host file and restart your system.

ok i understand, '''reset''' your host file and restart your system.

提出問題者

Is that the host file of windows? Or is there a host file of firefox that I'm unaware of?

Is that the host file of windows? Or is there a host file of firefox that I'm unaware of?

提出問題者

Reset host and restarted windows. Didn't work. What's going on, this is crazy. How can I be the only one with this strange problem?

Reset host and restarted windows. Didn't work. What's going on, this is crazy. How can I be the only one with this strange problem?

由 jusburself 於 修改

提出問題者

Is there any script or data I can share to help find the problem?

Is there any script or data I can share to help find the problem?

由 jusburself 於 修改

TyDraniu
  • Top 25 Contributor
318 個解決方法 1831 個答案

有幫助的回覆

  1. Being on that page, go to ≡ -> Web Developer -> Web Console
  2. Clear the console using the Trash Icon
  3. Click the 9-square grid Google app button and wait a little.
  4. There should be some tip/suggestion or info about the issue. Paste it here.
# Being on that page, go to ≡ -> Web Developer -> Web Console # Clear the console using the Trash Icon # Click the 9-square grid Google app button and wait a little. # There should be some tip/suggestion or info about the issue. Paste it here.

由 TyDraniu 於 修改

提出問題者

Clicking the button doesn't show anything in the log. So the button doesn't even acknowledge a click at all? Anyway I refreshed the page, which is just google.com, I get this:

Loading failed for the <script> with source “https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg”.

Clicking the button doesn't show anything in the log. So the button doesn't even acknowledge a click at all? Anyway I refreshed the page, which is just google.com, I get this: ''Loading failed for the <script> with source “https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg”.''
TyDraniu
  • Top 25 Contributor
318 個解決方法 1831 個答案

Yes, that's the reason of this issue. Paste this link to the url bar and check the certificate.

Yes, that's the reason of this issue. Paste this link to the url bar and check the certificate.

提出問題者

Thank you, looks like I'm finally going somewhere.

I can't add exception however:

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

And this is from the error code:

https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D

Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: true

It's such a common site, why am I the only one who has problem with the certificate?

Thank you, looks like I'm finally going somewhere. I can't add exception however: ''This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.'' And this is from the error code: ''https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: true '' It's such a common site, why am I the only one who has problem with the certificate?

提出問題者

I just attempted to add exception to www.gstatic.com under Servers in Certificate Manager but that didn't change anything. That's, of course, not the actual server that I have to enter, is it?

I just attempted to add exception to www.gstatic.com under Servers in Certificate Manager but that didn't change anything. That's, of course, not the actual server that I have to enter, is it?

由 jusburself 於 修改

TyDraniu
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Yup, cert should be from Google Trust Services. Something is intercepting your secure traffic. Press the Advanced button and check the peer certificate, this should point you somewhere.

Yup, cert should be from Google Trust Services. Something is intercepting your secure traffic. Press the Advanced button and check the peer certificate, this should point you somewhere.

提出問題者

Advanced button gives me the following: www.gstatic.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

The Error code gives me this: https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D

Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Is there something in my Windows that's redirecting me from the normal google server to a fake one? Why else would I be the only one with the certificate issue?

Advanced button gives me the following: www.gstatic.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER The Error code gives me this: https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: true Is there something in my Windows that's redirecting me from the normal google server to a fake one? Why else would I be the only one with the certificate issue?