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I lost my phone and backup codes. I cannot login to my Firefox account with 2FA. Can you help me?

已張貼

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes.

How to reset (disable) 2FA account authenticator? Can you help me?

Regards, Mariusz.

1. I lost my phone with Google authenticator. 2. I lost my notebook with backup codes. How to reset (disable) 2FA account authenticator? Can you help me? Regards, Mariusz.

被選擇的解決方法

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

從原來的回覆中察看解決方案 0
Shadow110 1072 個解決方法 14836 個答案

HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address.

Sorry.

HI, sorry to hear that. Unfortunately we Support Volunteers do not have that information nor does any one else except you. If you loose your passwords and account info it is lost. You can make another account with another email address. Sorry.
cor-el
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  • Moderator
17415 個解決方法 157326 個答案

選擇的解決方法

Do you still have the password of the Firefox account?

In case of issues try to log in to the Firefox account via this website.

If you can't access the settings page where you can disable 2FA then try a password reset.

Do you still have the password of the Firefox account? In case of issues try to log in to the Firefox account via this website. *https://accounts.firefox.com/signin If you can't access the settings page where you can disable 2FA then try a password reset. *https://accounts.firefox.com/settings

有幫助的回覆

Thanks for help.

I registered new account... It's impossible login to account without 2FA or backup codes...

Thanks for help. I registered new account... It's impossible login to account without 2FA or backup codes...
valasudurai 1 個解決方法 87 個答案

hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key

hi i have the same problem but i have a backup code but it was not works as expected i reset the password but i can't create a key