''Separate'' - do you need both of these ? ActiveTouch General Plugin Container Version 106 ActiveTouch General Plugin Container Version 105 Is there a issue with the other device that is connected to Sync as you do not mention a 2nd Device. fyi : Sync is not a backup service and you will loose your info if not syncing. Sync does not replace backups : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Please note the above if it applies to you. Please follow instructions here and ignore all of the Support Article except Bold. Make a Bugzilla Account explain, give URL to this question then follow the last part to get a Supervisor to look at it. Note this can be quick or several days : *https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq