搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

After Mozilla autoupdate I'm getting the following error on google and virtually every other website: An error occurred during a connection to www.google.com. S

more options

I've tried turning proxy off, resetting agents, uninstalling and reinstalling. Checking date and time settings, reducing security level.

被選擇的解決方法

thanks, so we have heard about this problem from avast/avg users whose security software is meddling with encrypted connections. firefox 61 introduced the better security protocol tls 1.3 & apparently avast can't cope with that yet.

please try to disable the scanning of https connections as described in https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_avast as a workaround.

從原來的回覆中察看解決方案 👍 1

所有回覆 (6)

more options

When you uninstalled FF did you delete the Mozilla folder as well? And where are you downloading FF from? Also what Firewall and or A/V program are you using?

由 WestEnd 於 修改

more options

hi, the exact error message got cut off unfortunately. could you paste it again including the error code? thanks...

more options

I'll paste it again when I'm on a PC again. It said SSL had received a response that exceeded maximum length. I have a screen shot of it I can paste tomorrow.

more options

I'm using Avast AV, and just the WIndows FW. I did not delete the FF folder. Thought I'd done a full uninstall but the reinstall recognized that the folder was there.

more options

選擇的解決方法

thanks, so we have heard about this problem from avast/avg users whose security software is meddling with encrypted connections. firefox 61 introduced the better security protocol tls 1.3 & apparently avast can't cope with that yet.

please try to disable the scanning of https connections as described in https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_avast as a workaround.

more options

I think that solved it. Thanks!