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Mozilla Firefox Stops Saving Bookmarks and History After a While

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Hello. I've got a weird issue on Firefox... well, besides the massive amounts of RAM it devours for no apparent reason. (Don't tell me to go to Settings>General>Performance and limit the content process limit... I've already done that!) Since the last two or three updates, it will operate fine for some time and then, when I click on the "View history, saved bookmarks and more" button, I will find a blank space under "Recent Highlights". (I attached an image with that.) Also, if I try to bookmark something by clicking on the star that's on the address bar, nothing will happen. No "Page Bookmarked" dialogue window will appear. If I, however, will right-click on a page and bookmark it using that star (from the right-click dialogue box), it will work and I will find the bookmark saved, in the list. The history will also be recorded.

However, after I close the program (which cannot happen WITHOUT CRASHING itself... Out of ten Firefox closures, 9 are with CRASHES and followed by a Mozilla Crash Reporter. As I mentioned, massive amounts of RAM are devoured and it takes a couple of minutes till it closes and disappears from Windows' task manager.), I cannot find ANY history or bookmarks in the list that were added SINCE IT STARTED DOING THAT (missing "Recent Highlights" and refusing to bookmark pages from the star above). Bookmarks and history items that were added BEFORE that event/bug occurs are there, in the list. Before I close the program, history items and bookmarks that were added AFTER the bug starts ARE ALSO THERE, in the lists. However, after I close the program and open it again, they disappear. I hope you understand from my description.

I also have to mention that this thing happens since the middle of May, or since two or three recent updates.

Now... I have to admit that I have many tabs opened, but they are UNLOADED. I only work with a couple of tabs loaded, so this constant thirst for RAM is kind of unjustified unless Firefox was programmed using inefficient algorithms that waste resources. When I freshly open the program (with those many tabs that are unloaded, from the previous session), no huge amounts of RAM will be taken... it adds up as I'm browsing. I will watch many videos on websites like YouTube and then I will close them, keeping only one tab with a video loaded. The memory should be released after I close them, right? Well, it isn't. It keeps increasing until my system becomes unusable.

I always used Firefox and I love it, but if that's the case and it's inefficiently or poorly designed in terms of algorithms, programming and implementations, then I'll have to switch to another browser. Bookmarks and browsing history mean everything to me and to a good browsing experience. Unlike other people, I want to KEEP history, not to delete it, and when the system makes it hard to keep or to record them, it's bad and it ruins everything! This bug needs to be solved.

I also have to mention that all my extensions and add-ons are disabled, and it still happens. Also, the RAM thing is old. Firefox always took huge amounts of RAM that added up and clogged the system, and I use it since many years.

Thank you!

Hello. I've got a weird issue on Firefox... well, besides the massive amounts of RAM it devours for no apparent reason. (Don't tell me to go to Settings>General>Performance and limit the content process limit... I've already done that!) Since the last two or three updates, it will operate fine for some time and then, when I click on the "View history, saved bookmarks and more" button, I will find a blank space under "Recent Highlights". (I attached an image with that.) Also, if I try to bookmark something by clicking on the star that's on the address bar, nothing will happen. No "Page Bookmarked" dialogue window will appear. If I, however, will right-click on a page and bookmark it using that star (from the right-click dialogue box), it will work and I will find the bookmark saved, in the list. The history will also be recorded. However, after I close the program (which cannot happen WITHOUT CRASHING itself... Out of ten Firefox closures, 9 are with CRASHES and followed by a Mozilla Crash Reporter. As I mentioned, massive amounts of RAM are devoured and it takes a couple of minutes till it closes and disappears from Windows' task manager.), I cannot find ANY history or bookmarks in the list that were added SINCE IT STARTED DOING THAT (missing "Recent Highlights" and refusing to bookmark pages from the star above). Bookmarks and history items that were added BEFORE that event/bug occurs are there, in the list. Before I close the program, history items and bookmarks that were added AFTER the bug starts ARE ALSO THERE, in the lists. However, after I close the program and open it again, they disappear. I hope you understand from my description. I also have to mention that this thing happens since the middle of May, or since two or three recent updates. Now... I have to admit that I have many tabs opened, but they are UNLOADED. I only work with a couple of tabs loaded, so this constant thirst for RAM is kind of unjustified unless Firefox was programmed using inefficient algorithms that waste resources. When I freshly open the program (with those many tabs that are unloaded, from the previous session), no huge amounts of RAM will be taken... it adds up as I'm browsing. I will watch many videos on websites like YouTube and then I will close them, keeping only one tab with a video loaded. The memory should be released after I close them, right? Well, it isn't. It keeps increasing until my system becomes unusable. I always used Firefox and I love it, but if that's the case and it's inefficiently or poorly designed in terms of algorithms, programming and implementations, then I'll have to switch to another browser. Bookmarks and browsing history mean everything to me and to a good browsing experience. Unlike other people, I want to KEEP history, not to delete it, and when the system makes it hard to keep or to record them, it's bad and it ruins everything! This bug needs to be solved. I also have to mention that all my extensions and add-ons are disabled, and it still happens. Also, the RAM thing is old. Firefox always took huge amounts of RAM that added up and clogged the system, and I use it since many years. Thank you!
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由 Hana_Samir 於 修改

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 30.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

更多資訊

FredMcD
  • Top 10 Contributor
4271 個解決方法 59902 個答案

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Some of your crash reports weren’t sent to the Mozilla Servers.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers.

提出問題者

FredMcD said

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers.


Hello. I am in safe mode right now; I'll wait to see if that thing/bug will happen again. Looks like I have many unsubmitted crash reports... many MANY. I closed the browser a few minutes ago and, of course, it crashed. I manually submitted reports that date from 4th to 17th of June, from which two of them date from today. (I submitted them today, that's why they're dated like that, but they're older.) Let me know if you need more of them. Thank you for your patience!

bp-2e38e146-2664-4ea4-a045-7160f0180617 17/06/2018 19:05 bp-eaeef969-63a4-46e2-8e74-d4a130180617 17/06/2018 19:05 bp-192cee8e-425b-4e74-8561-ea7e40180617 17/06/2018 19:04 bp-f19d0716-3cd4-44f9-9d9e-c875f0180617 17/06/2018 19:04 bp-42bb5dc9-f6c1-4ae4-9859-6aabe0180617 17/06/2018 19:01 bp-3aa21ac1-5774-4136-8b00-7533c0180617 17/06/2018 18:59 bp-637f422a-41b1-4ea0-8c50-a7e200180617 17/06/2018 18:57 bp-84b74ccf-d3ee-4aa5-81dc-dbccd0180617 17/06/2018 18:50 bp-a8fa0375-e727-489a-9ab1-478750180615 15/06/2018 14:59 bp-c88fc33a-cbaf-4d62-afd2-329270180607 07/06/2018 18:53 bp-89eab2e1-45e0-4145-8095-b62dc0180604 04/06/2018 10:00

''FredMcD [[#answer-1123431|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers. </blockquote> Hello. I am in safe mode right now; I'll wait to see if that thing/bug will happen again. Looks like I have many unsubmitted crash reports... many MANY. I closed the browser a few minutes ago and, of course, it crashed. I manually submitted reports that date from 4th to 17th of June, from which two of them date from today. (I submitted them today, that's why they're dated like that, but they're older.) Let me know if you need more of them. Thank you for your patience! bp-2e38e146-2664-4ea4-a045-7160f0180617 17/06/2018 19:05 bp-eaeef969-63a4-46e2-8e74-d4a130180617 17/06/2018 19:05 bp-192cee8e-425b-4e74-8561-ea7e40180617 17/06/2018 19:04 bp-f19d0716-3cd4-44f9-9d9e-c875f0180617 17/06/2018 19:04 bp-42bb5dc9-f6c1-4ae4-9859-6aabe0180617 17/06/2018 19:01 bp-3aa21ac1-5774-4136-8b00-7533c0180617 17/06/2018 18:59 bp-637f422a-41b1-4ea0-8c50-a7e200180617 17/06/2018 18:57 bp-84b74ccf-d3ee-4aa5-81dc-dbccd0180617 17/06/2018 18:50 bp-a8fa0375-e727-489a-9ab1-478750180615 15/06/2018 14:59 bp-c88fc33a-cbaf-4d62-afd2-329270180607 07/06/2018 18:53 bp-89eab2e1-45e0-4145-8095-b62dc0180604 04/06/2018 10:00

由 Hana_Samir 於 修改

cor-el
  • Top 10 Contributor
  • Moderator
17579 個解決方法 159022 個答案

The crash reports are a shutdowwn hang where Firefox fails to close properly and a crash is forced.


If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

The crash reports are a shutdowwn hang where Firefox fails to close properly and a crash is forced. ---- If you use Sync then best is to disconnect Sync temporarily during troubleshooting. You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

提出問題者

cor-el said

The crash reports are a shutdowwn hang where Firefox fails to close properly and a crash is forced.

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

The "Places" database is integer and I don't use sync.

> Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 76800KiB + The database has been vacuumed + Final database size is 71680KiB > Task: stats + Places.sqlite size is 71680KiB + Favicons.sqlite size is 43488KiB + pragma_user_version is 43 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 149797 unique pages + Table moz_places has 149795 records + Table moz_historyvisits has 210175 records + Table moz_inputhistory has 409 records + Table moz_hosts has 8343 records + Table moz_bookmarks has 15732 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 9 records + Table moz_annos has 18287 records + Table moz_items_annos has 14344 records + Table sqlite_stat1 has 16 records + Table moz_bookmarks_deleted has 0 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex > Task: _refreshUI

''cor-el [[#answer-1123463|said]]'' <blockquote> The crash reports are a shutdowwn hang where Firefox fails to close properly and a crash is forced. ---- If you use Sync then best is to disconnect Sync temporarily during troubleshooting. You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox </blockquote> The "Places" database is integer and I don't use sync. > Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 76800KiB + The database has been vacuumed + Final database size is 71680KiB > Task: stats + Places.sqlite size is 71680KiB + Favicons.sqlite size is 43488KiB + pragma_user_version is 43 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 149797 unique pages + Table moz_places has 149795 records + Table moz_historyvisits has 210175 records + Table moz_inputhistory has 409 records + Table moz_hosts has 8343 records + Table moz_bookmarks has 15732 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 9 records + Table moz_annos has 18287 records + Table moz_items_annos has 14344 records + Table sqlite_stat1 has 16 records + Table moz_bookmarks_deleted has 0 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex > Task: _refreshUI
Shadow110 1072 個解決方法 14836 個答案

Please do not blockquote everything, it is not needed and only makes the pages longer. https://www.w3schools.com/tags/tag_blockquote.asp Also there was no point in posting the results if the file was good.

Please see if it is the program itself with a corrupted file : Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Please do not blockquote everything, it is not needed and only makes the pages longer. https://www.w3schools.com/tags/tag_blockquote.asp Also there was no point in posting the results if the file was good. Please see if it is the program itself with a corrupted file : Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.

提出問題者

Oh, OK, I'll not quote anymore. I'm running in safe mode now and I didn't encounter the problem so far. I'll see if it'll appear again and also check in the normal operating environment (the usual, "non-safe" mode). If it does, I'll do what you said and reinstall Firefox. Thank you!

Oh, OK, I'll not quote anymore. I'm running in safe mode now and I didn't encounter the problem so far. I'll see if it'll appear again and also check in the normal operating environment (the usual, "non-safe" mode). If it does, I'll do what you said and reinstall Firefox. Thank you!
FredMcD
  • Top 10 Contributor
4271 個解決方法 59902 個答案

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

提出問題者

Here we go:

Application Basics


Name: Firefox Version: 60.0.2 Build ID: 20180605171542 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0 OS: Windows_NT 6.3 Multiprocess Windows: 5/5 (Enabled by default) Web Content Processes: 2/1 Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: true

Now, there is a huge list which complies text that is too long to fit in a message here. Should I provide the whole text obtained from the whole page, in separate replies?

Here we go: Application Basics ------------------ Name: Firefox Version: 60.0.2 Build ID: 20180605171542 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0 OS: Windows_NT 6.3 Multiprocess Windows: 5/5 (Enabled by default) Web Content Processes: 2/1 Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: true Now, there is a huge list which complies text that is too long to fit in a message here. Should I provide the whole text obtained from the whole page, in separate replies?
Shadow110 1072 個解決方法 14836 個答案

Hi, glad hit pause on the reinstall.

Copy/Paste the extensions/add-ons that you have from that page Since if you are in Safe Mode and working fine, it is a on of those causing the issue.

Possibly video but lets start with those.

Hi, glad hit pause on the reinstall. Copy/Paste the extensions/add-ons that you have from that page Since if you are in Safe Mode and working fine, it is a on of those causing the issue. Possibly video but lets start with those.
FredMcD
  • Top 10 Contributor
4271 個解決方法 59902 個答案

or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

or it could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

提出問題者

Extensions Name Version Enabled ID Adblock Plus 3.1 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Auto Unload Tab 0.9.1.5 false {d3c46ca0-999d-11da-a72b-0800200c9a66} Avast Online Security 18.3.24 false wrc@avast.com Avast SafePrice 12.0.800 false sp@avast.com BarTab Lite X 1.8 false bartablitex@szabolcs.hubai F.B Purity - Cleans up Facebook (WX) 16.1.0.18 false fbpElectroWebExt@fbpurity.com Flashblock 1.5.20 false {3d7eb24f-2740-49df-8937-200b1cc08f8a} NoScript 10.1.8.2 false {73a6fe31-595d-460b-a920-fcc0f8843232} RAMBack 1.0.1-signed.1-signed false ramback@pavlov.net ScrapBook 1.5.14 false {53A03D43-5363-4669-8190-99061B2DEBA5} Session Manager 0.8.1.13 false {1280606b-2510-4fe0-97ef-9b5a22eafe30} Show File Size2 1.1.0.1-signed.1-signed false show-file-size-2@kashiif-gmail.com Task Manager 0.5.0 false task-manager@TheLaGmAn Security Software Type Name Antivirus Avast Antivirus Antispyware Avast Antivirus Firewall Windows Firewall

I got out of the safe mode and the problem is, as expected, back. I have hardware acceleration enabled, indeed. I'll turn it off and see how it's going.

Extensions Name Version Enabled ID Adblock Plus 3.1 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Auto Unload Tab 0.9.1.5 false {d3c46ca0-999d-11da-a72b-0800200c9a66} Avast Online Security 18.3.24 false wrc@avast.com Avast SafePrice 12.0.800 false sp@avast.com BarTab Lite X 1.8 false bartablitex@szabolcs.hubai F.B Purity - Cleans up Facebook (WX) 16.1.0.18 false fbpElectroWebExt@fbpurity.com Flashblock 1.5.20 false {3d7eb24f-2740-49df-8937-200b1cc08f8a} NoScript 10.1.8.2 false {73a6fe31-595d-460b-a920-fcc0f8843232} RAMBack 1.0.1-signed.1-signed false ramback@pavlov.net ScrapBook 1.5.14 false {53A03D43-5363-4669-8190-99061B2DEBA5} Session Manager 0.8.1.13 false {1280606b-2510-4fe0-97ef-9b5a22eafe30} Show File Size2 1.1.0.1-signed.1-signed false show-file-size-2@kashiif-gmail.com Task Manager 0.5.0 false task-manager@TheLaGmAn Security Software Type Name Antivirus Avast Antivirus Antispyware Avast Antivirus Firewall Windows Firewall I got out of the safe mode and the problem is, as expected, back. I have hardware acceleration enabled, indeed. I'll turn it off and see how it's going.

提出問題者

I disabled hardware acceleration and since the last two updates (Firefox 61.0.1), the problem started in Safe Mode too. Looks like there's no way to run from it now.

I disabled hardware acceleration and since the last two updates (Firefox 61.0.1), the problem started in Safe Mode too. Looks like there's no way to run from it now.