X
點擊此處開啟此網站的行動版。

技術支援討論區

Fox News Channel player does not work on Firefox 60

已張貼

I have repeatedly asked this question from Firefox version 53 through Firefox version 60, and have not received help from this forum. Why will FNC embedded video player not work on FF. Error 2 is always displayed.

I have repeatedly asked this question from Firefox version 53 through Firefox version 60, and have not received help from this forum. Why will FNC embedded video player not work on FF. Error 2 is always displayed.

被選擇的解決方法

Pkshadow, I followed your first link above and Refreshed Firefox which process apparently creates a new profile. Unfortunately, when the "Refresh" finished, Firefox automatically updated to Version 61. I say unfortunately because I now have no way of knowing whether it was the refresh that fixed Video Error: 2, or if is was fixed by version 61.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 30.0 r0

應用程式

  • Firefox 60.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101 Firefox/60.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/60.0.2/WINNT/en-US/

擴充套件

  • AutoFill Forms 0.3.2 (jid1-jJjr0f2lg5yYtf2dD@jetpack)
  • Theme Font & Size Changer 62.0 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce 9300 GE
  • adapterDescription2:
  • adapterDeviceID: 0x06e0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 060c10de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d11video', u'type': u'd3d11video'}]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 11-14-2016
  • driverDate2:
  • driverVersion: 21.21.13.4201
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 9300 GE Direct3D11 vs_4_0 ps_4_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000061e7) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4229 個解決方法 59021 個答案

https://support.mozilla.org/questions/1214559 Fox News Channel Live Video Stopped Working

https://support.mozilla.org/questions/1158686 FNC player does not work in Firefox 53

https://support.mozilla.org/questions/1157862 Fox news Channel live video player recently stopped working

https://support.mozilla.org/questions/1158284 Hypothesis: Firefox 53 cannot stream video from Foxnews.com

https://support.mozilla.org/questions/1214559 Fox News Channel Live Video Stopped Working https://support.mozilla.org/questions/1158686 FNC player does not work in Firefox 53 https://support.mozilla.org/questions/1157862 Fox news Channel live video player recently stopped working https://support.mozilla.org/questions/1158284 Hypothesis: Firefox 53 cannot stream video from Foxnews.com

提出問題者

I asked for assistance not a recap of my previous unanswered requests for assistance. Has any other forum participant besides FredMcD had success overcoming the "error 2" message and viewing video on Fox News Channel. I am reluctant to completely give up FF for Edge and IE both of which now do stream FNC.

I asked for assistance not a recap of my previous unanswered requests for assistance. Has any other forum participant besides FredMcD had success overcoming the "error 2" message and viewing video on Fox News Channel. I am reluctant to completely give up FF for Edge and IE both of which now do stream FNC.
user1504726 2 個解決方法 48 個答案

Hi, loyall!

What i hear is that it doesn't work on Firefox Quantum. What you can do is to downgrade even though Mozilla Support says it doesn't solve most problems. But is does! Go to https://ftp.mozilla.org/pub/firefox/releases/ for an older version.

Hi, loyall! What i hear is that it doesn't work on Firefox Quantum. What you can do is to downgrade even though Mozilla Support says it doesn't solve most problems. But is does! Go to https://ftp.mozilla.org/pub/firefox/releases/ for an older version.

提出問題者

Has any forum user been able to stream FNC on FF60? If not, then I would think that Mozilla would be anxious to fix this bug. After all these years as a FF user, I am reluctant to give up on FF in favor of Edge.

Has any forum user been able to stream FNC on FF60? If not, then I would think that Mozilla would be anxious to fix this bug. After all these years as a FF user, I am reluctant to give up on FF in favor of Edge.
Shadow110 1072 個解決方法 14836 個答案

Please explain what you are trying to watch and what the URL is you trying to watch from please ?

https://help.foxnews.com/hc/en-us/articles/233193328-Can-I-stream-Fox-News-Channel-live-

Please explain what you are trying to watch and what the URL is you trying to watch from please ? https://help.foxnews.com/hc/en-us/articles/233193328-Can-I-stream-Fox-News-Channel-live-
Shadow110 1072 個解決方法 14836 個答案
No problem here : http://video.foxnews.com/v/5797971924001/?#sp=watch-live

提出問題者

So to be clear Pkshadow, using FF 60 you are able to stream FNC (also referred to as Fox News Go) using the website player without receiving the message: "Sorry, something went wrong. Please refresh your browser. If problems persist, please seek help here. " Error:2

So to be clear Pkshadow, using FF 60 you are able to stream FNC (also referred to as Fox News Go) using the website player without receiving the message: "Sorry, something went wrong. Please refresh your browser. If problems persist, please seek help here. " Error:2

由 loyall 於 修改

cor-el
  • Top 10 Contributor
  • Moderator
17423 個解決方法 157430 個答案

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

提出問題者

Hi cor-el. Thanks for assisting me. You should know that I am able to access FNC live video using both Edge 42 and IE 11, but I have not been able to access FNC since FF version 52. At your suggestion, here is what I have done:

  • I refreshed the webpage by pressing "Ctrl + F5". I still received Error: 2 message.
  • I switched to default appearance via Tools->Add-ons-> Themes. I still received Error: 2 message.
  • I removed the Fox related cookies (about 10) using Options/Preferences -> Privacy & Security Cookies and Site Data -> Manage Data. After restarting FF, I still received Error: 2 message.
  • I cleared cache using Options/Preferences -> Privacy & Security Cookies and Site Data -> Clear Data -> Cached Web Content: Clear. After restarting, I still received Error: 2 message.
  • I restarted FF in Safe Mode. I still received Error: 2 message.

Do you have any ideas what I might try next? I hate to give up on Firefox.

Hi cor-el. Thanks for assisting me. You should know that I am able to access FNC live video using both Edge 42 and IE 11, but I have not been able to access FNC since FF version 52. At your suggestion, here is what I have done: * I refreshed the webpage by pressing "Ctrl + F5". I still received Error: 2 message. * I switched to default appearance via Tools->Add-ons-> Themes. I still received Error: 2 message. * I removed the Fox related cookies (about 10) using Options/Preferences -> Privacy & Security Cookies and Site Data -> Manage Data. After restarting FF, I still received Error: 2 message. * I cleared cache using Options/Preferences -> Privacy & Security Cookies and Site Data -> Clear Data -> Cached Web Content: Clear. After restarting, I still received Error: 2 message. * I restarted FF in Safe Mode. I still received Error: 2 message. Do you have any ideas what I might try next? I hate to give up on Firefox.

由 loyall 於 修改

Shadow110 1072 個解決方法 14836 個答案

Hi, no did not use the Go as am in Canada and can not sign up for testing. Just the URL that I stated which had live content.

There is a Clean install by deleting all Firefox folders but your Profile and installing with a full version installer. But if doing that might be a idea to try the 52,8.1esr version instead. You pick and will help....

The other thing is this which is the Shield Icon : One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection https://support.mozilla.org/en-US/kb/tracking-protection

Trying to help you, do not give up so easy.

Hi, no did not use the Go as am in Canada and can not sign up for testing. Just the URL that I stated which had live content. There is a Clean install by deleting all Firefox folders but your Profile and installing with a full version installer. But if doing that might be a idea to try the 52,8.1esr version instead. You pick and will help.... The other thing is this which is the Shield Icon : One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection https://support.mozilla.org/en-US/kb/tracking-protection Trying to help you, do not give up so easy.

提出問題者

Hi cor-el. Got any further suggestions?

Hi cor-el. Got any further suggestions?
Shadow110 1072 個解決方法 14836 個答案
Hi, what is your internet provider please that your accessing Fox News Go from ? Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

選擇的解決方法

Pkshadow, I followed your first link above and Refreshed Firefox which process apparently creates a new profile. Unfortunately, when the "Refresh" finished, Firefox automatically updated to Version 61. I say unfortunately because I now have no way of knowing whether it was the refresh that fixed Video Error: 2, or if is was fixed by version 61.

Pkshadow, I followed your first link above and Refreshed Firefox which process apparently creates a new profile. Unfortunately, when the "Refresh" finished, Firefox automatically updated to Version 61. I say unfortunately because I now have no way of knowing whether it was the refresh that fixed Video Error: 2, or if is was fixed by version 61.

由 loyall 於 修改

Shadow110 1072 個解決方法 14836 個答案

HI, it is fixed, that is the important part. Glad you can watch your shows.

HI, it is fixed, that is the important part. Glad you can watch your shows.

提出問題者

Yes. Thank you.

Yes. Thank you.