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Mediaplayback thread crashes on youtube videos

已張貼

Whenever I try to load a youtube video - either embedded or directly through youtube.com, the tab will crash and present "Gah. Your tab just crashed." The issue does not occur on other video streaming sites, and it does not occur in other browsers. The only plugins I have installed are Adblock Plus and RES - neither of which should affect YouTube.

I am on Firefox 60.0.1 and I was using this version of Firefox without issue. The problem only manifested after installing a new graphics card (AMD Vega 64) - I was previously using integrated graphics (Intel HD 4000). Before installing the new drivers I did remove all display drivers, and I made sure to install the new drivers while disconnected from the internet so Windows 10 wouldn't try to auto-install anything. Other apps/games are functioning as expected with the new graphics card.

Here's what I've done so far:

- cleared cache, cookies

- disabled hardware acceleration in options>performance

- in about:config, set 'browser.tabs.remote.autostart = false' - though this will make the Firefox app crash, not just the tab. I do not have a 'browser.tabs.remote.autostart2' setting

- uninstalled Firefox, cleared %APPDATA%/Firefox, reinstalled Firefox

- repeated the previous steps with the new install of Firefox



Here's my recent crash reports:

bp-a6aee1d3-4eda-400c-b0c7-b16b11180526

bp-cf39fb92-445d-4609-afec-6562e1180526

bp-aefa459d-c667-4496-8bd1-dd6471180526

Whenever I try to load a youtube video - either embedded or directly through youtube.com, the tab will crash and present "Gah. Your tab just crashed." The issue does not occur on other video streaming sites, and it does not occur in other browsers. The only plugins I have installed are Adblock Plus and RES - neither of which should affect YouTube. I am on Firefox 60.0.1 and I was using this version of Firefox without issue. The problem only manifested after installing a new graphics card (AMD Vega 64) - I was previously using integrated graphics (Intel HD 4000). Before installing the new drivers I did remove all display drivers, and I made sure to install the new drivers while disconnected from the internet so Windows 10 wouldn't try to auto-install anything. Other apps/games are functioning as expected with the new graphics card. Here's what I've done so far: - cleared cache, cookies - disabled hardware acceleration in options>performance - in about:config, set 'browser.tabs.remote.autostart = false' - though this will make the Firefox app crash, not just the tab. I do not have a 'browser.tabs.remote.autostart2' setting - uninstalled Firefox, cleared %APPDATA%/Firefox, reinstalled Firefox - repeated the previous steps with the new install of Firefox Here's my recent crash reports: bp-a6aee1d3-4eda-400c-b0c7-b16b11180526 bp-cf39fb92-445d-4609-afec-6562e1180526 bp-aefa459d-c667-4496-8bd1-dd6471180526

由 haupia 於 修改

被選擇的解決方法

If you'd expect atidxx64.dll in my crash reports and it wasn't there, that makes me think it's a driver issue. I already downloaded the latest drivers when I installed the graphics card, and the AMD directory does contain that dll.


Well apparently I didn't uninstall all display drivers - I just uninstalled Intel's graphics software through Windows uninstall. I used a driver utility to completely wipe Intel's drivers and sure enough, the issue is resolved.

從原來的回覆中察看解決方案 0

額外的系統細節

應用程式

  • Firefox 60.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/60.0.1/WINNT/en-US/

擴充套件

  • Adblock Plus 3.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Reddit Enhancement Suite 5.12.3 (jid1-xUfzOsOFlzSOXg@jetpack)

JavaScript

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圖形

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  • adapterDescription2:
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  • adapterDeviceID2:
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  • adapterDrivers2:
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  • adapterRAM2:
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  • adapterSubsysID2:
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  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
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  • directWriteVersion: 10.0.16299.334
  • driverDate: 5-16-2018
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  • offMainThreadPaintWorkerCount: 0
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Radeon RX Vega Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000857f) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
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  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000857f) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4220 個解決方法 58906 個答案

bp-a6aee1d3-4eda-400c-b0c7-b16b11180526 bp-cf39fb92-445d-4609-afec-6562e1180526 bp-aefa459d-c667-4496-8bd1-dd6471180526

Signature: igdrclneo64.dll@0x30819

IntelOpenCL64.dll = Intel(R) OpenCL(TM) Runtime

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

igdrclneo64.dll = Fingerprint Sensor Software Suite

This is for Sumo's Related Bugs 1458331 NEW --- Crash in igdrclneo64.dll@0x30819


Check that all of your software is up to date

bp-a6aee1d3-4eda-400c-b0c7-b16b11180526 bp-cf39fb92-445d-4609-afec-6562e1180526 bp-aefa459d-c667-4496-8bd1-dd6471180526 Signature: igdrclneo64.dll@0x30819 IntelOpenCL64.dll = Intel(R) OpenCL(TM) Runtime atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 igdrclneo64.dll = Fingerprint Sensor Software Suite This is for Sumo's Related Bugs 1458331 NEW --- Crash in igdrclneo64.dll@0x30819 ----------------- Check that all of your software is up to date

選擇的解決方法

If you'd expect atidxx64.dll in my crash reports and it wasn't there, that makes me think it's a driver issue. I already downloaded the latest drivers when I installed the graphics card, and the AMD directory does contain that dll.


Well apparently I didn't uninstall all display drivers - I just uninstalled Intel's graphics software through Windows uninstall. I used a driver utility to completely wipe Intel's drivers and sure enough, the issue is resolved.

If you'd expect atidxx64.dll in my crash reports and it wasn't there, that makes me think it's a driver issue. I already downloaded the latest drivers when I installed the graphics card, and the AMD directory does contain that dll. Well apparently I didn't uninstall all display drivers - I just uninstalled Intel's graphics software through Windows uninstall. I used a driver utility to completely wipe Intel's drivers and sure enough, the issue is resolved.

由 haupia 於 修改

FredMcD
  • Top 10 Contributor
4220 個解決方法 58906 個答案

That was very good work. Well done.

That was very good work. Well done.

提出問題者

FredMcD said

That was very good work. Well done.

Couldn't have done it without you :) Thanks.

''FredMcD [[#answer-1115653|said]]'' <blockquote> That was very good work. Well done. </blockquote> Couldn't have done it without you :) Thanks.