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技術支援討論區

I get error messages on the Quora.com website,along with constant sign-in prompts.

已張貼

Hello: I am getting error messages when I use the Quora website,along with constant sign in requests when changing pages within the website. The most common is a banner "something went wrong" message. I have tried shutting down addons one by one,and clearing my cache and cookies. Quora operates normally when I use my Chrome browser. Any suggestions would be appreciated,thanks!

Hello: I am getting error messages when I use the Quora website,along with constant sign in requests when changing pages within the website. The most common is a banner "something went wrong" message. I have tried shutting down addons one by one,and clearing my cache and cookies. Quora operates normally when I use my Chrome browser. Any suggestions would be appreciated,thanks!
附加的畫面擷圖

被選擇的解決方法

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 29.0 r0

應用程式

  • Firefox 59.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/59.0.2/WINNT/en-US/

擴充套件

  • Avast Online Security 12.0.296 (wrc@avast.com)
  • Avast SafePrice 12.0.579 (sp@avast.com)
  • Ghostery – Privacy Ad Blocker 8.1.2 (firefox@ghostery.com)
  • Honey 10.6.7 (jid1-93CWPmRbVPjRQA@jetpack)
  • HTTPS Everywhere 2018.4.11 (https-everywhere-eff@eff.org)
  • IDM Integration Module 6.30.7 (mozilla_cc3@internetdownloadmanager.com)
  • NextPlease 0.10.0 ({57B65ABB-F4E3-4358-8472-15AEE0833E11})
  • RoboForm Password Manager 8.4.1.1 (rf-firefox@siber.com)
  • ScrollAnywhere 5.8 (juraj.masiar@gmail.com_ScrollAnywhere)
  • SearchLock 1.2.1 (@searchlock-fx)
  • Textarea Cache 3.19.5 (textarea-cache-lite@wildsky.cc)
  • Theme Font & Size Changer 62.0 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
  • TinEye Reverse Image Search 1.3.2 (tineye@ideeinc.com)
  • X-notifier (for Gmail™,Hotmail,Yahoo,AOL...) 4.2.1 ({37fa1426-b82d-11db-8314-0800200c9a66})
  • All-in-One Sidebar 0.7.31.1 ({097d3191-e6fa-4728-9826-b533d755359d}) (Inactive)
  • Answers 2.3.54.1-signed.1-signed ({C0D0F6D1-9FC9-4b0a-B485-D5E13AF40D51}) (Inactive)
  • Awesome Screenshot - Capture, Annotate & More 3.0.21 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack) (Inactive)
  • Dictionary Extension 3.0.12.1.1-signed.1-signed (jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack) (Inactive)
  • Extension Defender 1.0.3.1-signed.1-signed ({281944CE-E7F4-4A43-A5D0-EAC0B3E71BFF}) (Inactive)
  • FastestFox 5.2.1.1-signed.1-signed (smarterwiki@wikiatic.com) (Inactive)
  • Flashblock 1.5.20 ({3d7eb24f-2740-49df-8937-200b1cc08f8a}) (Inactive)
  • Free Memory Button 1.1.2.1-signed (tb-free-memory-single@codefisher.org) (Inactive)
  • Grab and Drag 3.2.9.9.1 ({477c4c36-24eb-11da-94d4-00e08161165f}) (Inactive)
  • MileWideBack 0.3.1.1-signed.1-let-fixed.1-signed ({dc0fa13c-3dae-73eb-e852-912722c852f9}) (Inactive)
  • Nimbus Screen Capture 12.4.1 (nimbusscreencaptureff@everhelper.me) (Inactive)
  • Play/Pause 2.0.3 (@play-pause) (Inactive)
  • Pocket 3.0.6 (isreaditlater@ideashower.com) (Inactive)
  • Print pages to PDF 0.1.9.3.1-signed (printPages2Pdf@reinhold.ripper) (Inactive)
  • SearchLock 1.1.1.1-signed (jid1-vRJA7N8VwBoiXw@jetpack) (Inactive)
  • Skype Click to Call 6.10.0.13089 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • StumbleUpon 4.21 ({AE93811A-5C9A-4d34-8462-F7B864FC4696}) (Inactive)
  • TrashMail.com: Create disposable address 4.0.7 (spam@trashmail.net) (Inactive)
  • Troubleshooter 1.1a.1-signed.1-signed (troubleshooter@mozilla.org) (Inactive)
  • Unhide Passwords 1.2.7.0.1-signed.1-signed ({2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0}) (Inactive)
  • Walnut Theme Fix 0.1.1-signed.1-signed (walnut-fix@dactyl.googlecode.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0042
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04271025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 1-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2622
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008256) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

提出問題者

Well,starting in safe mode seems to cure the problem,but I also tried shutting down my add-ons one by one before before posting my question here,and that didn't help. Hardware acceleration was turned off when I checked. What would the next step be? Thanks for your prompt response!

Well,starting in safe mode seems to cure the problem,but I also tried shutting down my add-ons one by one before before posting my question here,and that didn't help. Hardware acceleration was turned off when I checked. What would the next step be? Thanks for your prompt response!
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

有幫助的回覆

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}

提出問題者

I changed the tracking protection to "never",and the problem seems to be gone. Of course,time will tell. Thanks for your suggestions!

I changed the tracking protection to "never",and the problem seems to be gone. Of course,time will tell. Thanks for your suggestions!
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

選擇的解決方法

Keep us posted.

Keep us posted.
lthibx 0 個解決方法 1 個答案

I had this same issue when accessing certain sites. The steps I performed were. These were unsuccessful: 1. Start FF in Normal Mode. 2. Clear Cache 3. Delete cookies for site in question 4. Disable extensions one by one 5. Disable Hardware Acceleration Non of the above resolved the issue.

This does work: 1. Start FF in Safe Mode Or 2. Start FF in Normal Mode 3. Re-enable Hardware Acceleration & all necessary Extensions. 3. Disable Tracking Protection completely or disable just for the site with issue.

In conclusion it does seem that disabling Tracking Protection either complete or for the site with the issue does resolve the problem I set it to Always protect & disabled it for the site with the issue.

I have had this issue with other sites, now that I know how to resolve it I will disable TP on those sites. But this needs to be corrected.

I had this same issue when accessing certain sites. The steps I performed were. These were unsuccessful: 1. Start FF in Normal Mode. 2. Clear Cache 3. Delete cookies for site in question 4. Disable extensions one by one 5. Disable Hardware Acceleration Non of the above resolved the issue. This does work: 1. Start FF in Safe Mode Or 2. Start FF in Normal Mode 3. Re-enable Hardware Acceleration & all necessary Extensions. 3. Disable Tracking Protection completely or disable just for the site with issue. In conclusion it does seem that disabling Tracking Protection either complete or for the site with the issue does resolve the problem I set it to Always protect & disabled it for the site with the issue. I have had this issue with other sites, now that I know how to resolve it I will disable TP on those sites. But this needs to be corrected.

提出問題者

I eventually learned to turn off tracking protection as the only solution that worked. My local paper gave me the gears about using ad blocking software. I cured the problem by turning off Tracking Protection. Thanks to all for helping me with this issue.

I eventually learned to turn off tracking protection as the only solution that worked. My local paper gave me the gears about using ad blocking software. I cured the problem by turning off Tracking Protection. Thanks to all for helping me with this issue.
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.