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Pop-up in Mozilla with Critical warning and phone number... fraud?

已張貼

A pop-up from Mozilla said 'Mozilla Firefox Critical Error!' with a phone number to call (message said to call Microsoft support). I called the phone number, believed the representative, gave him remote access to my computer (over 1 hr.). Was told the were hacker files in my system and they installed new virus protection and disabled the virus protection I had on my system. Found out this is a ploy hackers use to steal info. Does Mozilla activate a pop-up warning as mentioned above? ... or have I been scammed?

A pop-up from Mozilla said 'Mozilla Firefox Critical Error!' with a phone number to call (message said to call Microsoft support). I called the phone number, believed the representative, gave him remote access to my computer (over 1 hr.). Was told the were hacker files in my system and they installed new virus protection and disabled the virus protection I had on my system. Found out this is a ploy hackers use to steal info. Does Mozilla activate a pop-up warning as mentioned above? ... or have I been scammed?

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 25.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

更多資訊

FredMcD
  • Top 10 Contributor
4187 個解決方法 58438 個答案

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

. '''Whenever you get a message / popup like that;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> <u>'''OR ANY PHONE NUMBERS ! !'''</u> Such messages are only '''Spam''' that could lead you to '''Fake Support.''' Not only can they damage or hack your system, they charge you to do so. You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}
James
  • Moderator
1593 個解決方法 11223 個答案

No Mozilla has nothing to do with it as this sort of Scam as variations of this has been around for years in attacking various web browsers by way of malvertising ads.

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

No Mozilla has nothing to do with it as this sort of Scam as variations of this has been around for years in attacking various web browsers by way of malvertising ads. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams
wtfdsp 0 個解決方法 3 個答案

I AM TIRED OF ANYTHING CELEBRITY I HAVE TRIED TO STOP IT BUT THE FOOLS AT YAHOO THINKS EVERYONE CARES WHAT THESE FOOLS DO HOW DO I STOP ANYTHING ABOUT THIS?!!

I AM TIRED OF ANYTHING CELEBRITY I HAVE TRIED TO STOP IT BUT THE FOOLS AT YAHOO THINKS EVERYONE CARES WHAT THESE FOOLS DO HOW DO I STOP ANYTHING ABOUT THIS?!!
jscher2000
  • Top 10 Contributor
8569 個解決方法 70085 個答案

Hi wtfdsp, you can start a new question about Yahoo using the "Get Community Support" link at the top of each page on this site. That is the new wording for "Ask a Question."

Hi wtfdsp, you can start a new question about Yahoo using the "Get Community Support" link at the top of each page on this site. That is the new wording for "Ask a Question."