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Error during encrypted connection scan. - this message pops up all the time

  • 5 回覆
  • 1 有這個問題
  • 11 次檢視
  • 最近回覆由 Happy112

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I agreed to something this morning as I had a message that Firefox was starting slowly and now I have to press Add to exclusions numerous times every time I do anything online. I have no idea what any of it is and it's extremely time consuming,confusing and annoying. What is happening and why?

所有回覆 (5)

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Without more information, it's hard to give you the proper help.

Add to exclusions Be careful of what you are adding and why.


In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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I had to press ignore seventeen times to see screenshot page. I have accepted various things but no idea what but couldn't view certain webpages or parts of without doing so.

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That looks to be from Kaspersky. I called for more help.

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That is indeed from Kaspersky - you have somehow got stats.g.doubleclick.net on your system, which is malware that you will of course need to get rid of. Go to the Firefox menu (≡) => Add-ons => Extensions, and look for any unfamiliar or suspicious looking extensions.

When you find any : remove them.

Do the same here : for Windows => Control Panel

However : most malware will be 'hiding' somewhere , so let's run malware scans (even though you already have run some) :

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Also see : https://www.quora.com/What-is-stats-g-doubleclick-net

And : http://computervirusremovalfixer.blogspot.nl/2016/03/help-to-remove-statsgdoubleclicknet.html

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In addition to the above :

Do you by any chance use Google Analytics  ?

If so, would you please take a look at this article :

https://tonnygaric.com/blog/prevent-google-analytics-from-making-requests-to-stats-g-doubleclick-net