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No success with firewall exceptions so how do I allow download link from unknown publisher

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Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading. The manufacturer says check internet connection. It's fine Now I've allowed the name of the support launcher in firewall via exceptions but it still won't load. Even tried it with firewall turned off. The download Icon TzsetupSfx, is shown in the downloads folder along with its file version 1.2.0.715 and name of publisher. So what can I do to get the download accepted by Firefox. I'm running 52.7 in win XP 3 pro. The manufacturers' URL is a www.

Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading. The manufacturer says check internet connection. It's fine Now I've allowed the name of the support launcher in firewall via exceptions but it still won't load. Even tried it with firewall turned off. The download Icon TzsetupSfx, is shown in the downloads folder along with its file version 1.2.0.715 and name of publisher. So what can I do to get the download accepted by Firefox. I'm running 52.7 in win XP 3 pro. The manufacturers' URL is a www.

被選擇的解決方法

Well here's the latest. IE stopped working when MS shut it down. from that time it would not load fully and I've always got a "connection failed. Contact your server' warning. Never worried about it, just used Firefox. So continuing my download problems, yesterday I changed my search engine to DuckDuckGo from Google, but that did nothing. Discovered quite a few pages on the net from people having the same problems with answers I've already tried. Don't know if any of these folks got fixed.


But my problem is fixed. Today I changed my Search engine to Bing from Google. instant download completion. And said downloaded program fully working. My IE browser now works after years in the seller [although haven't tried it fully yet] as does Firefox. All systems ok and seemingly working better than when using Google search. Little beauty.

For those interested, computer passed all Dell tests. Apparently the problem is my networking connection has limited connectivity. [Work to do]. Thanks again to everyone.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.151.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 29.0 r0
  • Npdsplay dll

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

更多資訊

FredMcD
  • Top 10 Contributor
4220 個解決方法 58909 個答案

It sounds like your protection programs are being overprotective. Try to disable them during the download.

It sounds like your protection programs are being overprotective. Try to disable them during the download.

提出問題者

If you mean Avast and the like, I don't have any. Can't run them.

If you mean Avast and the like, I don't have any. Can't run them.
jscher2000
  • Top 10 Contributor
8632 個解決方法 70597 個答案

donedo said

Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading.

Firefox doesn't show "Run" in its download dialog. When do you see "Run"? The usual options are:

  • Documents: Open / Save / Cancel
  • Executable files: Save / Cancel

What is the link you're trying to download from?

''donedo [[#question-1212020|said]]'' <blockquote> Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading. </blockquote> Firefox doesn't show "Run" in its download dialog. When do you see "Run"? The usual options are: * Documents: Open / Save / Cancel * Executable files: Save / Cancel What is the link you're trying to download from?

提出問題者

I must have a foreign computer. A lot of the download stuff I encounter using Firefox says to click on save and then on the run buttons. Save places an icon in the download file, Run is supposed to open/install whatever it is from an unknown publisher. Anyway doesn't work in this case, but I keep trying to find an answer. Not important any more.


http://www.dell.com/support/home/au/en/aubsd1/Home/Index/QuickTest

I must have a foreign computer. A lot of the download stuff I encounter using Firefox says to click on save and then on the run buttons. Save places an icon in the download file, Run is supposed to open/install whatever it is from an unknown publisher. Anyway doesn't work in this case, but I keep trying to find an answer. Not important any more. http://www.dell.com/support/home/au/en/aubsd1/Home/Index/QuickTest
FredMcD
  • Top 10 Contributor
4220 個解決方法 58909 個答案

I had no problem with the download. Try just downloading the file. Is there still a problem?

I had no problem with the download. Try just downloading the file. Is there still a problem?
jscher2000
  • Top 10 Contributor
8632 個解決方法 70597 個答案

On the Dell page, I see:

"Click on the downloaded file SupportAssistLauncher.exe located in the bottom or top of your browser window or in your Downloads (Ctrl+J)."

They are trying to cover all the different possible browser behaviors in just one sentence, so no wonder it is hard to follow! But that's probably better than sites that only give instructions for Chrome...

On the Dell page, I see: "Click on the downloaded file SupportAssistLauncher.exe located in the bottom or top of your browser window or in your Downloads (Ctrl+J)." They are trying to cover all the different possible browser behaviors in just one sentence, so no wonder it is hard to follow! But that's probably better than sites that only give instructions for Chrome...

提出問題者

For me this is a normal every time download procedure in Firefox.

For me this is a normal every time download procedure in Firefox.

提出問題者

FredMcD Yes still a problem. I have 10 + icons in my download file due to trying different settings to allow unknown publisher material. Clicking on any one produces the Dell "problem with download" window suggesting I check my internet connection [generic message?]. Incidentally I've done a complete uninstall/install of Firefox via Google because it was behaving so badly and just wouldn't stabilize after a refresh. At least it's all ok now allbeit slow and prone to hanging if I browse on the one site for too long. Computer is quiet now also.

FredMcD Yes still a problem. I have 10 + icons in my download file due to trying different settings to allow unknown publisher material. Clicking on any one produces the Dell "problem with download" window suggesting I check my internet connection [generic message?]. Incidentally I've done a complete uninstall/install of Firefox via Google because it was behaving so badly and just wouldn't stabilize after a refresh. At least it's all ok now allbeit slow and prone to hanging if I browse on the one site for too long. Computer is quiet now also.
cor-el
  • Top 10 Contributor
  • Moderator
17408 個解決方法 157260 個答案

Note that there are browser.safebrowsing.downloads.* prefs available on the about:config page to allow/block specific unsafe downloads.

Options/Preferences -> Privacy & Security:Deceptive Content and Dangerous Software Protection

Note that there are <b>browser.safebrowsing.downloads.*</b> prefs available on the <b>about:config</b> page to allow/block specific unsafe downloads. Options/Preferences -> Privacy & Security:Deceptive Content and Dangerous Software Protection

由 cor-el 於 修改

提出問題者

FredMcD said

I had no problem with the download. Try just downloading the file. Is there still a problem?

What engine did you use please, maybe my issue is a Google one.

''FredMcD [[#answer-1096430|said]]'' <blockquote> I had no problem with the download. Try just downloading the file. Is there still a problem? </blockquote> What engine did you use please, maybe my issue is a Google one.

提出問題者

cor-el said

Note that there are browser.safebrowsing.downloads.* prefs available on the about:config page to allow/block specific unsafe downloads. Options/Preferences -> Privacy & Security:Deceptive Content and Dangerous Software Protection

Thanks but done all that without success.

''cor-el [[#answer-1096683|said]]'' <blockquote> Note that there are <b>browser.safebrowsing.downloads.*</b> prefs available on the <b>about:config</b> page to allow/block specific unsafe downloads. Options/Preferences -> Privacy & Security:Deceptive Content and Dangerous Software Protection </blockquote> Thanks but done all that without success.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58909 個答案

FredMcD said

I had no problem with the download. Try just downloading the file. Is there still a problem?

donedo said

What engine did you use please, maybe my issue is a Google one.

Engine? I opened the website and downloaded the file.

''FredMcD [[#answer-1096430|said]]'' <blockquote> I had no problem with the download. Try just downloading the file. Is there still a problem? </blockquote> ''donedo [[#answer-1096805|said]]'' <blockquote> What engine did you use please, maybe my issue is a Google one. </blockquote> Engine? I opened the website and downloaded the file.

提出問題者

So I guess this is one problem left in the unsolved basket. Any other download files I want present no difficulties just this one. Firefox is behaving beautifully at the moment since a uninstall/reinstall, only the occasional dreaded 'Firefox is not responding' window.

Thanks everyone for all the advise.
So I guess this is one problem left in the unsolved basket. Any other download files I want present no difficulties just this one. Firefox is behaving beautifully at the moment since a uninstall/reinstall, only the occasional dreaded 'Firefox is not responding' window. Thanks everyone for all the advise.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58909 個答案

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

提出問題者

Problem still exists. For whatever reason It's only the Dell site so I'll give them a miss. Telstra will switch on the NBN to our area later in the year? and then the server price of 'must buy it or get disconnected' will rise beyond my budget. But that doesn't help with my immediate download problem. So we'll just have to work around these little annoying Firefox demons, which I reckon is probably due in part to my aging desktop.

Problem still exists. For whatever reason It's only the Dell site so I'll give them a miss. Telstra will switch on the NBN to our area later in the year? and then the server price of 'must buy it or get disconnected' will rise beyond my budget. But that doesn't help with my immediate download problem. So we'll just have to work around these little annoying Firefox demons, which I reckon is probably due in part to my aging desktop.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58909 個答案

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- This download manager works separately from the browser. The browser tells it what to download, and off it goes. http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

提出問題者

Thanks FredMcD but neither worked. Have ran in safe mode several times in past. http://www.freedownloadmanager.org/ Comes back with download Error on Dell supportassistlauncher.exe

Thanks FredMcD but neither worked. Have ran in safe mode several times in past. http://www.freedownloadmanager.org/ Comes back with download Error on Dell supportassistlauncher.exe
FredMcD
  • Top 10 Contributor
4220 個解決方法 58909 個答案

There could be a problem with the Dell support. I called for more help.

Have you tried downloading using Win IE?

There could be a problem with the Dell support. I called for more help. Have you tried downloading using Win IE?

提出問題者

Win IE deceased, I would remove what's left but that removes Firefox as well. Done that eons ago. Luck with the phone call, Dell don't seem interested if it;s not warranty.

Win IE deceased, I would remove what's left but that removes Firefox as well. Done that eons ago. Luck with the phone call, Dell don't seem interested if it;s not warranty.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58909 個答案

Go to another computer (public library for example) and download what you want to a thumb drive.


You should also post questions here; https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

Go to another computer (public library for example) and download what you want to a thumb drive. ------------------- You should also post questions here; https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10