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Cant play my Google Play movies, works fine in Chrome.

  • 5 回覆
  • 1 有這個問題
  • 308 次檢視
  • 最近回覆由 FredMcD

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when I try to play my movies on Google Play website I only get a preview movie not the full movie. When I access the same page on Chrome and click on a movie the full playable version appears.

由 metalmick 於 修改

被選擇的解決方法

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While you are in Safe Mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

從原來的回覆中察看解決方案 👍 0

所有回覆 (5)

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選擇的解決方法

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While you are in Safe Mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Changed cookie settings. But no cache tab, no advanced tab or network tab to be seen???

由 metalmick 於 修改

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Found cached web content tab (not under adavnced-network) it is on same page as cookies. cleared it. didnt work. Trying safe mode now.

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Ok fixed it. It worked fine in Safe Mode. Further investigation showed that my 'Ghostery' plug in was blocking the videos. Made Google Play an exemption and now works perfectly. Many thanks.

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Glad to help. Safe Surfing.