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Firefox crashes

已張貼

After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a profile with the ProfileManager option, but the result is the same. I have been waiting for a couple of weeks to see if a system update would eventually fix this (I installed firefox from Arch's repos). I run Arch Linux 64-bit. I have also tried installling firefox-nightly and even downloading firefox from mozilla with no success

After deleting my user profile, firefox won't start anymore. Every time I start firefox the Crash Report window opens. This happens also in safe mode. I tried creating a profile with the ProfileManager option, but the result is the same. I have been waiting for a couple of weeks to see if a system update would eventually fix this (I installed firefox from Arch's repos). I run Arch Linux 64-bit. I have also tried installling firefox-nightly and even downloading firefox from mozilla with no success

額外的系統細節

已安裝的外掛程式

None, profile was deleted

應用程式

  • User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36

更多資訊

Details of crash report submitted:
crash.submission.1
1519653573
7f7d5a8d-5353-00f0-2e58-9d1703d1ac35
true
bp-375dce0b-9c20-41f5-a427-aaef01180226

FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove the profiles folder. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Note: Crash report found in System Details;

bp-375dce0b-9c20-41f5-a427-aaef01180226 Signature: EMPTY: no crashing thread identified; unknown error

This is for Sumo's Related Bugs 1098524 RESOLVED DUPLICATE [Everythingme] When user attempts to sign into Everything.me, Browser crashes

Note: Crash report found in System Details; bp-375dce0b-9c20-41f5-a427-aaef01180226 Signature: EMPTY: no crashing thread identified; unknown error This is for Sumo's Related Bugs 1098524 RESOLVED DUPLICATE [Everythingme] When user attempts to sign into Everything.me, Browser crashes

提出問題者

FredMcD said

Let’s do a full clean re-install; ... [

I downloaded firefox for linux, 64-bits, removed firefox version installed through Arch's package manager. Tried to run both firefox and firefox --safe-mode, same crash as before, I submitted one of those again in case there's any difference from the one submitted previously:

crash.submission.1 1519682370 2081aa64-41f7-5a45-42c1-d06ef54b8235 true bp-81eb16ed-f7b6-4c75-9bb9-fa25c1180226

Note that I didn't attempt the "restart into safe mode" advice

''FredMcD [[#answer-1082186|said]]'' <blockquote> Let’s do a full clean re-install; ... [</blockquote> I downloaded firefox for linux, 64-bits, removed firefox version installed through Arch's package manager. Tried to run both firefox and firefox --safe-mode, same crash as before, I submitted one of those again in case there's any difference from the one submitted previously: crash.submission.1 1519682370 2081aa64-41f7-5a45-42c1-d06ef54b8235 true bp-81eb16ed-f7b6-4c75-9bb9-fa25c1180226 Note that I didn't attempt the "restart into safe mode" advice
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

bp-81eb16ed-f7b6-4c75-9bb9-fa25c1180226 Signature: EMPTY: no crashing thread identified; unknown error


I called for more help.

bp-81eb16ed-f7b6-4c75-9bb9-fa25c1180226 Signature: EMPTY: no crashing thread identified; unknown error I called for more help.