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技術支援討論區

why after giving permission do I still get this response ''Camera not authorized. Please check your media permissions settings.''

已張貼

checking my webcam on a test webcam site -----https://www.onlinemictest.com/webcam-test/-----granting permission I get this-----

Camera not authorized. Please check your media permissions settings.

There have been times where it let me through and I was able to test it but more often it refuses. Also have the same problem

using Facebook. When I switch over to Chrome browser I don't have any problems which leads me to believe the problem is with

Firefox. I've seen other people mentioning this but I didn't see any resolutions

checking my webcam on a test webcam site -----https://www.onlinemictest.com/webcam-test/-----granting permission I get this----- Camera not authorized. Please check your media permissions settings. There have been times where it let me through and I was able to test it but more often it refuses. Also have the same problem using Facebook. When I switch over to Chrome browser I don't have any problems which leads me to believe the problem is with Firefox. I've seen other people mentioning this but I didn't see any resolutions

被選擇的解決方法

joseph501325 said

Happy112 said
Stab in the dark, but have you checked the Settings here (see screenshot) :

Here it is


Glory over me the umteenth time I did for some reason it worked. I have no idea what is different

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 28.0 r0

應用程式

  • Firefox 58.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/58.0.1/WINNT/en-US/

擴充套件

  • Google Translator for Firefox 3.0.3.1 (translator@zoli.bod)
  • Video DownloadHelper 7.1.2 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 02941028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • failures: [u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=', u'CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v=']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'failed', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'failed', u'message': u'Failed to acquire a D3D11 device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'GPU Process requires the Windows 7 Platform Update', u'type': u'env'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'unavailable', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}, {u'status': u'unavailable', u'message': u'Requires D3D11', u'type': u'runtime'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10]
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 3
  • offMainThreadPaintEnabled: True
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_4_1 ps_4_1)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_4_1 ps_4_1)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000000000) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_display_robust_resource_initialization
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 是
WestEnd 60 個解決方法 5387 個答案

Did you see if your webcam driver software is loading and see the webcam?

Did you see if your webcam driver software is loading and see the webcam?
jscher2000
  • Top 10 Contributor
8797 個解決方法 71960 個答案

有幫助的回覆

If you get the permission dialog --

-- and click Allow, then I don't think Firefox's internal settings would be blocking the access. Could it be an add-on??

You can view, disable, and often remove extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything media or privacy-related, or that you just do not remember installing or why? If in doubt, disable (or remove).

Any improvement?

If you get the permission dialog -- <img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2018-01-30-20-34-28-1b16eb.png" width="450"> -- and click Allow, then I don't think Firefox's internal settings would be blocking the access. Could it be an add-on?? You can view, disable, and often remove extensions on the Add-ons page. Either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything media or privacy-related, or that you just do not remember installing or why? If in doubt, disable (or remove). Any improvement?

提出問題者

Thanks so much for your responses

I was unaware of all the settings in downloaderhelper

That may be the problem. Thank you I'll look into it.

My camera and mic work fine on Chrome so that leads me to believe

its somewhere in Firefox

Thanks so much for your responses I was unaware of all the settings in downloaderhelper That may be the problem. Thank you I'll look into it. My camera and mic work fine on Chrome so that leads me to believe its somewhere in Firefox

提出問題者

Disabled Downloadhelper yet still no go on the camera

Disabled Downloadhelper yet still no go on the camera

由 joseph501325 於 修改

提出問題者

Disabled Google Translator no change

Disabled Google Translator no change

提出問題者

Webcam visible

Webcam visible

提出問題者

Chrome Browser same camera same PC

Chrome Browser same camera same PC

提出問題者

Firefox Browser same camera same PC

Firefox Browser same camera same PC
jscher2000
  • Top 10 Contributor
8797 個解決方法 71960 個答案

joseph501325 said

Firefox Browser same camera same PC

Do you get that error message after clicking "Allow" or is Firefox never showing you this prompt:

''joseph501325 [[#answer-1072490|said]]'' <blockquote> Firefox Browser same camera same PC </blockquote> Do you get that error message after clicking "Allow" or is Firefox never showing you this prompt: <img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2018-01-30-20-34-28-1b16eb.png" width="450">

提出問題者

Hello,thank you.

I'm still trying to get it to work on Firefox

Hello,thank you. I'm still trying to get it to work on Firefox

提出問題者

I get the prompt and it says that its allowed -- I wish I could show you a screen shot of that ---- you'd have to show me how you do that. It says its allowed but doesen't allow it

I get the prompt and it says that its allowed -- I wish I could show you a screen shot of that ---- you'd have to show me how you do that. It says its allowed but doesen't allow it

提出問題者

You can see here the permission is given

You can see here the permission is given

提出問題者

Screen shot from my phone

Screen shot from my phone

提出問題者

Problem not solved

Problem not solved
jscher2000
  • Top 10 Contributor
8797 個解決方法 71960 個答案

Could you check whether this turns up any non-default preference settings:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste media*enable and pause while the list is filtered

Normally, nothing will be bolded; all items will have "default" in the Status column. Do you have anything "modified" here?

Could you check whether this turns up any non-default preference settings: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk. (2) In the search box above the list, type or paste '''media*enable''' and pause while the list is filtered Normally, nothing will be bolded; all items will have "default" in the Status column. Do you have anything "modified" here?

提出問題者

Thanks for your help

All items are default

Nothing modified

Thanks for your help All items are default Nothing modified

提出問題者

Well looky here when I checked again!

Well looky here when I checked again!

提出問題者

Wow! I must have not waited long enough for it to filter

Wow! I must have not waited long enough for it to filter

提出問題者

On and on it goes. Is there something specific to look for?

On and on it goes. Is there something specific to look for?
jscher2000
  • Top 10 Contributor
8797 個解決方法 71960 個答案

Regarding the screenshots, I think you skipped a step:

(2) In the search box above the list, type or paste media*enable and pause while the list is filtered

Or you are looking in other places that may not be relevant. ??

Anyway, I don't have any other thoughts at the moment about why it might be blocked even with "Allow" permission.

Regarding the screenshots, I think you skipped a step: <blockquote>(2) In the search box above the list, type or paste '''media*enable''' and pause while the list is filtered</blockquote> Or you are looking in other places that may not be relevant. ?? Anyway, I don't have any other thoughts at the moment about why it might be blocked even with "Allow" permission.