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Firefox crashes

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Hello, I've been trying to install the latest firefox on my pc running windows 7 home premium, 64bit. I have cleaned the pc with ccleaner, run mutiple scans with malwarebytes and commodo antivirus, uninstalled old firefox programs and deleted as many junk files and programs that I could find. I have also tried to download with Expolorer rather than Chrome ...All to no avail. The following message details accompany the window which displays.. "firefox has stopped working", and firefox never opens to get to a "safe mode". I have used firefox up until a few weeks ago when an upgrade attempt failed. I would really like to use firefox again, but can't seem to resolve this issue. Your help would be much appreciated. Joe


Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	57.0.2.6549
 Application Timestamp:	5a2846ff
 Fault Module Name:	StackHash_cbb0
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	000000006fff0d2a
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	cbb0
 Additional Information 2:	cbb0a0f748726801023e51fb7e1bdee0
 Additional Information 3:	0f94
 Additional Information 4:	0f9406f691682c10e90b6948a11b9541
Hello, I've been trying to install the latest firefox on my pc running windows 7 home premium, 64bit. I have cleaned the pc with ccleaner, run mutiple scans with malwarebytes and commodo antivirus, uninstalled old firefox programs and deleted as many junk files and programs that I could find. I have also tried to download with Expolorer rather than Chrome ...All to no avail. The following message details accompany the window which displays.. "firefox has stopped working", and firefox never opens to get to a "safe mode". I have used firefox up until a few weeks ago when an upgrade attempt failed. I would really like to use firefox again, but can't seem to resolve this issue. Your help would be much appreciated. Joe Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 57.0.2.6549 Application Timestamp: 5a2846ff Fault Module Name: StackHash_cbb0 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 000000006fff0d2a OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: cbb0 Additional Information 2: cbb0a0f748726801023e51fb7e1bdee0 Additional Information 3: 0f94 Additional Information 4: 0f9406f691682c10e90b6948a11b9541

被選擇的解決方法

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}


If this fails, think about installing an older version (just for now).

從原來的回覆中察看解決方案 2

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

更多資訊

Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 個解決方法 10669 個答案

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

提出問題者

Hello Tyler, I got to [On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field. In that text field, type %APPDATA% and press Enter. An explorer window should open. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.] however "submitted " does not exist under Crash Reports. There is a pending folder and an events folder and a list of Installtime.... messages . Am I missing something?

Hello Tyler, I got to [On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field. In that text field, type %APPDATA% and press Enter. An explorer window should open. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.] however "submitted " does not exist under Crash Reports. There is a pending folder and an events folder and a list of Installtime.... messages . Am I missing something?
FredMcD
  • Top 10 Contributor
4246 個解決方法 59406 個答案

選擇的解決方法

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}


If this fails, think about installing an older version (just for now).

Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} If this fails, think about installing an older version (just for now).

提出問題者

Hello Fred McD,

the 32bit version has worked, Thank you, Joe

Hello Fred McD, the 32bit version has worked, Thank you, Joe
WestEnd
  • Top 25 Contributor
60 個解決方法 5379 個答案

joechanman said

Hello, I've been trying to install the latest firefox on my pc running windows 7 home premium, 64bit.

Late to mention but I do recall 64bit FF don't play well with O/S that are 64bit that I experienced but with 64bit FF in Window10x64 I haven't had issues that would happen to 64bit O/S as compared to Windows10x64 O/S.

''joechanman [[#question-1193675|said]]'' <blockquote> Hello, I've been trying to install the latest firefox on my pc running windows 7 home premium, 64bit. </blockquote> Late to mention but I do recall 64bit FF don't play well with O/S that are 64bit that I experienced but with 64bit FF in Window10x64 I haven't had issues that would happen to 64bit O/S as compared to Windows10x64 O/S.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59406 個答案

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
nix1098 0 個解決方法 2 個答案

@FredMcD --

I too had the exact same APPCRASH as the OP, and the 32-bit version has also worked for me.

What I would like to add, is that by some strange coincidence, the installation of Malwarebytes 3.3.1 did allow Firefox 57.0.2 64-bit to run successfully in Windows 7 x64.

Specifically, it is Malwarebytes' Exploit Protection feature, as I've described in the MB support forum here.

With EP on -- Firefox 64-bit starts. With EP off -- the APPCRASH returns.

If you believe this is relevant to Firefox development, kindly forward it to the developer mailing list.

@FredMcD -- I too had the exact same APPCRASH as the OP, and the 32-bit version has also worked for me. What I would like to add, is that by some strange coincidence, the installation of Malwarebytes 3.3.1 did allow Firefox 57.0.2 64-bit to run successfully in Windows 7 x64. Specifically, it is Malwarebytes' Exploit Protection feature, as I've described in the MB support forum [https://forums.malwarebytes.com/topic/216721-mbam-331-and-firefox-5702-craziness/ here.] With EP on -- Firefox 64-bit starts. With EP off -- the APPCRASH returns. If you believe this is relevant to Firefox development, kindly forward it to the developer mailing list.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59406 個答案

That's interesting.

That's interesting.
James
  • Moderator
1596 個解決方法 11249 個答案

有幫助的回覆

May be related Bug 1418594 - Malwarebytes closing Firefox Quantum beta due to "detected exploit ROP gadget attack" ?

also Bug 1368231 Firefox on Windows 10 becomes unresponsive with near zero cpu usage with Malwarebytes installed


Please do not comment in above bug unless you have something worthwhile to add as "Me too" type of comments is considered pointless comments spam. https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

May be related [https://bugzilla.mozilla.org/show_bug.cgi?id=1418594 Bug 1418594] - Malwarebytes closing Firefox Quantum beta due to "detected exploit ROP gadget attack" ? also [https://bugzilla.mozilla.org/show_bug.cgi?id=1368231 Bug 1368231] Firefox on Windows 10 becomes unresponsive with near zero cpu usage with Malwarebytes installed Please do not comment in above bug unless you have something worthwhile to add as "Me too" type of comments is considered pointless comments spam. https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

由 James 於 修改

Shadow110 1072 個解決方法 14836 個答案

fyi : I run Malwarebytes with 57.0.2 and have no issues on a 64bit system. You may at the worst have to uninstall Malwarebytes and reinstall if your version and Malwarebytes website version differ.

Please let us know if this solved your issue or if need further assistance.

fyi : I run Malwarebytes with 57.0.2 and have no issues on a 64bit system. You may at the worst have to uninstall Malwarebytes and reinstall if your version and Malwarebytes website version differ. Please let us know if this solved your issue or if need further assistance.
nix1098 0 個解決方法 2 個答案

@Pkshadow --

Out of curiosity, try going into Malwarebytes, and turning Exploit Protection OFF, specifically for Firefox. Then try starting Firefox 57.0.2.

That is where the APPCRASH occurs for me, and then strangely disappears when Exploit Protection is turned back ON.

I'd be most interested to know if someone else can reproduce what I'm seeing.

@Pkshadow -- Out of curiosity, try going into Malwarebytes, and turning Exploit Protection OFF, specifically for Firefox. Then try starting Firefox 57.0.2. That is where the APPCRASH occurs for me, and then strangely disappears when Exploit Protection is turned back ON. I'd be most interested to know if someone else can reproduce what I'm seeing.