Cannot use the main menu - firefox crashes 的最新解答https://support.mozilla.org/zh-TW/questions/11902072017-11-26T20:48:54-08:00Product Firefox
Release Channel release
Version 57.0
Build ID 20171112125346
OS Windows 7
OS Version2017-11-26T20:48:54-08:00fredmcd-hotmailhttps://support.mozilla.org/zh-TW/questions/1190207#answer-1040674<p>Product Firefox
Release Channel release
Version 57.0
Build ID 20171112125346
OS Windows 7
OS Version 6.1.7601 Service Pack 1
</p><p>bp-90747f94-867d-47c0-a90c-d82900171124
Signature: IPCError-browser | ShutDownKill
</p><p>Attention Sumo's there are 20 related bug reports
</p><p>swi_ifslsp_64.dll = Sophos Anti-Virus
</p><p>atidxx64.dll = Advanced Micro Devices
</p><p>svrltwp.dll = Malware
</p><p>svrltmgr.dll = Malware
</p>
<hr>
<p>You may have ad/mal-ware. Further information can be found in this article;
<a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no</a>
</p><p>Run most or all of the listed malware scanners. Each
works differently. If one program misses something,
another may pick it up.
</p>Unfortunately it is crashing in a way which is not letting me (reliably) submit crash reports. howev2017-11-26T20:12:02-08:00Tootohttps://support.mozilla.org/zh-TW/questions/1190207#answer-1040662<p>Unfortunately it is crashing in a way which is not letting me (reliably) submit crash reports. however I did then manage to submit one - note that the crash report did not come up, but I submitted it from about:crashes
</p><p><a href="https://crash-stats.mozilla.com/report/index/90747f94-867d-47c0-a90c-d82900171124" rel="nofollow">https://crash-stats.mozilla.com/report/index/90747f94-867d-47c0-a90c-d82900171124</a>
</p><p>[I normally have to kill firefox from the task manager before it crashes - it has crashed every time, but only managed to record one crash report]
</p><p>This is a corporate PC so I have no access to the (Sophos Endpoint) Firewall - Note that Firefox is able to connect to the internet &amp; check for updates etc.
</p>Is it crashing or just not starting?
I see from your Pastebin post that there are no crash reports.
2017-11-24T01:21:39-08:00fredmcd-hotmailhttps://support.mozilla.org/zh-TW/questions/1190207#answer-1039153<p>Is it crashing or just not starting?
I see from your Pastebin post that there are no crash reports.
</p><p>Did the Crash Report Manager come up? Did you submit the report?
</p><p>Some problems occur when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
</p>
<ul><li> Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
</li><li> Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
</li></ul>
<p><strong><a href="https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet" rel="nofollow">Configure firewalls so that Firefox can access the Internet.</a></strong> {web link}
</p>