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技術支援討論區

I can't seem to download anything, anymore. Firefox won't intiate the download, there's no prompt's or errors. How can I fix this?

已張貼

Hi there, I tried downloading a file today, and it gave me no prompt to save, or any errors. It doesn't show up in the downloads tab no does it even initiate. I've tried downloading several other files, and the same thing. This doesn't usually happen, just the other day it worked fine.

I've tried downloading with both Chrome and iE, and they both work - i prefer using Firefox though.

I've followed all the troubleshooting advie I could find on the support pages, to no avail.

I disabled my anit-virus, I've uninstalled and reinstalled Firefox. Cleared the cache and cookies. But still no downloads.

This has never happened to me before, is there something I can do to rememdy this issue?

Kind Regards Zaakir

Hi there, I tried downloading a file today, and it gave me no prompt to save, or any errors. It doesn't show up in the downloads tab no does it even initiate. I've tried downloading several other files, and the same thing. This doesn't usually happen, just the other day it worked fine. I've tried downloading with both Chrome and iE, and they both work - i prefer using Firefox though. I've followed all the troubleshooting advie I could find on the support pages, to no avail. I disabled my anit-virus, I've uninstalled and reinstalled Firefox. Cleared the cache and cookies. But still no downloads. This has never happened to me before, is there something I can do to rememdy this issue? Kind Regards Zaakir

被選擇的解決方法

You are using a very old version of Firefox. Please update to Firefox 57, and let me know if you are still having issues!

Update Firefox to the latest release

從原來的回覆中察看解決方案 1

額外的系統細節

應用程式

  • Firefox 47.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:47.0) Gecko/20100101 Firefox/47.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/47.0/WINNT/en-GB/

擴充套件

  • Adobe Acrobat 18.0.2 (web2pdfextension.17@acrobat.adobe.com)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • MEGA 3.19.0 (firefox@mega.co.nz)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2:
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 29743842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 10-6-2017
  • driverDate2:
  • driverVersion: 23.21.13.8792
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Tyler Downer
  • Top 25 Contributor
  • Moderator
1529 個解決方法 10654 個答案

選擇的解決方法

You are using a very old version of Firefox. Please update to Firefox 57, and let me know if you are still having issues!

Update Firefox to the latest release

You are using a very old version of Firefox. Please update to Firefox 57, and let me know if you are still having issues! [[Update Firefox to the latest version]]

提出問題者

Thanks Tyler, that seems to have worked.

It's weird that it didn't auot-update.

Kind Regards Zaakir

Thanks Tyler, that seems to have worked. It's weird that it didn't auot-update. Kind Regards Zaakir