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技術支援討論區

I and others cannot get any audio on a specific URL.

已張貼

No sound at all on this Google Drive https://1drv.ms/v/s!AsJczvumFGUR8j9mnGkuCLOu_X6C

It plays fine with MS Edge. Why? Sound on YouTube videos is OK. And on this Google Drive posting, the video never loads: https://drive.google.com/file/d/0ByxWdtlW-jlMcmF2U0JzV2Nqdms/view

Again, the link opens up fine with Edge. Why cannot Firefox work in these two instances?

No sound at all on this Google Drive https://1drv.ms/v/s!AsJczvumFGUR8j9mnGkuCLOu_X6C It plays fine with MS Edge. Why? Sound on YouTube videos is OK. And on this Google Drive posting, the video never loads: https://drive.google.com/file/d/0ByxWdtlW-jlMcmF2U0JzV2Nqdms/view Again, the link opens up fine with Edge. Why cannot Firefox work in these two instances?

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 27.0 r0

應用程式

  • Firefox 56.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/56.0.2/WINNT/en-US/

擴充套件

JavaScript

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圖形

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修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4257 個解決方法 59604 個答案

I opened https://1drv.ms/v/s!AsJczvumFGUR8j9mnGkuCLOu_X6C and had the same no audio problem.

I downloaded the file, and it played just fine.

I opened https://1drv.ms/v/s!AsJczvumFGUR8j9mnGkuCLOu_X6C and had the same no audio problem. I downloaded the file, and it played just fine.
FredMcD
  • Top 10 Contributor
4257 個解決方法 59604 個答案
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
jscher2000
  • Top 10 Contributor
8765 個解決方法 71703 個答案

On the OneDrive video, if I right-click and choose Show Controls, there is a mute symbol that seems to indicate Firefox is unable to handle the audio (first screenshot).

When I view the video in Windows Media Player on Windows 7, it is silent. This may explain the problem, because Firefox uses Media Foundation and if Media Foundation does not support the audio in this file, neither can Firefox.

When I view the video in VLC, it plays fine. The audio codec shows A52 audio (AC3) (second screenshot). I don't know if that's a common format Windows Media Player should be able to play, or something more obscure.

On the OneDrive video, if I right-click and choose Show Controls, there is a mute symbol that seems to indicate Firefox is unable to handle the audio (first screenshot). When I view the video in Windows Media Player on Windows 7, it is silent. This may explain the problem, because Firefox uses Media Foundation and if Media Foundation does not support the audio in this file, neither can Firefox. When I view the video in VLC, it plays fine. The audio codec shows A52 audio (AC3) (second screenshot). I don't know if that's a common format Windows Media Player should be able to play, or something more obscure.

提出問題者

To answer some of the responses:

  1. 1. I wasn't referring to downloading the file, only streaming.
  2. 2. I can't get any menu to come up by right-clicking that says "Show Controls."
  3. 3. We're not talking about Windows Media Player here, only browsers that can playing streaming audio/video. With Windows 10 and the Edge browser, the video plays fine, both audio and video. With the latest Firefox for Windows 10, there is no audio sounding, but it is in the mp4 file. What's wrong with Firefox?
  4. 4. The other Issue is that the film (the 2nd link) never loads properly for streaming in Firefox, only an endless spinning arrow. It plays fine with Edge.
  5. 5. Both these issues have been replicated on other computers by different users. Perhaps Firefox is not robust enough to handle streaming files?
To answer some of the responses: # 1. I wasn't referring to downloading the file, only streaming. # 2. I can't get any menu to come up by right-clicking that says "Show Controls." # 3. We're not talking about Windows Media Player here, only browsers that can playing streaming audio/video. With Windows 10 and the Edge browser, the video plays fine, both audio and video. With the latest Firefox for Windows 10, there is no audio sounding, but it is in the mp4 file. What's wrong with Firefox? # 4. The other Issue is that the film (the 2nd link) never loads properly for streaming in Firefox, only an endless spinning arrow. It plays fine with Edge. # 5. Both these issues have been replicated on other computers by different users. Perhaps Firefox is not robust enough to handle streaming files?

由 prman 於 修改

Shadow110 1072 個解決方法 14836 個答案

I think you need to rethink your # 3 as it seems your not understanding what was said about Firefox uses Media Foundation and is based on what ..... It was suggested you update your video card to watch the video, it is noted that there is errors we can see. Please do so. As bad video drivers can make sound issues. https://www.geforce.com/drivers

You can try this to see if something is blocking the sound that is running https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode and https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox and https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows and https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

And hoping that this is all fixed in Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

I think you need to rethink your # 3 as it seems your not understanding what was said about Firefox uses Media Foundation and is based on what ..... It was suggested you update your video card to watch the video, it is noted that there is errors we can see. Please do so. As bad video drivers can make sound issues. https://www.geforce.com/drivers You can try this to see if something is blocking the sound that is running https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode and https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox and https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows and https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues And hoping that this is all fixed in Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed. Please let us know if this solved your issue or if need further assistance.
jscher2000
  • Top 10 Contributor
8765 個解決方法 71703 個答案

prman said

4. The other Issue is that the film (the 2nd link) never loads properly for streaming in Firefox, only an endless spinning arrow. It plays fine with Edge.

This plays normally for me in Firefox 56 on Windows. Some DoubleClick ad content may be called/served, and our different add-ons may have an effect on what happens at that point.

''prman [[#answer-1025292|said]]'' <blockquote> 4. The other Issue is that the film (the 2nd link) never loads properly for streaming in Firefox, only an endless spinning arrow. It plays fine with Edge. </blockquote> This plays normally for me in Firefox 56 on Windows. Some DoubleClick ad content may be called/served, and our different add-ons may have an effect on what happens at that point.