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技術支援討論區

I now get popups all the time and new windows pop up. I have popups disabled

已張貼

After the last firefox update I have been getting popups and popups are disabled. I also am getting new windows opening up all the time. For instance clicking on log in this this page I got these 2 one at a time that opened after https://loadity.com/joinnow/step1.php?lp_tweak=general&aid=859325683544&a_bid=1ed55266&data1=8&data2=register&data3=https%3A%2F%2Fmozilla.org%2F&data4=CWAABox&a_aid=tVNce

Mostly MapsScout stuff but all the time.

I have ran multiple virus and spybot scans. I have cleared cache and all history and such also. Something is very wrong. And things changed after last update.

After the last firefox update I have been getting popups and popups are disabled. I also am getting new windows opening up all the time. For instance clicking on log in this this page I got these 2 one at a time that opened after https://loadity.com/joinnow/step1.php?lp_tweak=general&aid=859325683544&a_bid=1ed55266&data1=8&data2=register&data3=https%3A%2F%2Fmozilla.org%2F&data4=CWAABox&a_aid=tVNce Mostly MapsScout stuff but all the time. I have ran multiple virus and spybot scans. I have cleared cache and all history and such also. Something is very wrong. And things changed after last update.
附加的畫面擷圖

額外的系統細節

已安裝的外掛程式

  • ActiveTouch General Plugin Container Version 106
  • Adobe PDF Plug-In For Firefox and Netscape 17.12.20093
  • Citrix Online App Detector Plugin
  • Google Update
  • Next Generation Java Plug-in 11.121.0 for Mozilla browsers
  • IBM Global Print Plugin version 4.5
  • Mozilla Plug-in
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 26.0 r0
  • 5.1.50907.0
  • Windows Activation Technologies Plugin for Mozilla
  • Zoom launcher - 3.0.1
  • SmartGPS Eco Content Manager for GPS Devices

應用程式

  • Firefox 52.3.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/52.3.0/WINNT/en-US/

擴充套件

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Cisco WebEx Extension 1.0.12 (ciscowebexstart1@cisco.com)
  • IBM CCK 2.4.1 (IBM-cck@firefox-extensions.ibm.com)
  • IBM SmartCloud Sametime WebPlayer 9.0.0.1523 ({7F91CC4E-C8E7-4326-86AE-1671D8B7E612})
  • IE Tab 2 (FF 3.6+) - IBM Edition 5.12.12.1ibm2 (ietab@ip.cn)
  • Lucifox 0.9.14 (Lucifox@lucidor.org)
  • MapsScout 1.0.101 ({dbb477cc-8be4-44f4-9cc2-845632a7e433})
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Quick Locale Switcher (IBM Edition) 1.7.8.6ibm2 ({25A1388B-6B18-46c3-BEBA-A81915D0DE8F})
  • Web Compat 1.0 (webcompat@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA Quadro K1000M
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x0ffc
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 21f517aa
  • adapterSubsysID2: 21f517aa
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 8-21-2012
  • driverDate2: 11-5-2015
  • driverVersion: 9.17.10.2843
  • driverVersion2: 10.18.13.5445
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Josh Ross 12 個解決方法 143 個答案

Since you tried plenty of conventional methods, I would recommend a full thorough solution to the problem, below you will find the list of a potentially strong solution.

1. Restart your PC in “Safe mode with networking.” 2. Install and run RKill to kill malicious processes and services 3. Check your Programs and features and see if there are any new recently installed programs that you don’t recognize. If there are, remove them. 4. Check your task manager for any suspicious processes, if found, identify folders and try to remove them manually. Or just "Win key + R" and type %appdata%. Afterward, delete potentially malicious folders. 5. Do a full scan with anti-virus software of your choice or use Windows Defender to clean up initial infections. 6. Scan your PC with Hitman Pro, Malwarebytes, and AdwCleaner. Multiple anti-malware solutions will confirm that the threat was removed. 7. Clean up your Registry and Cached files with CCleaner 8. Restart your PC in normal mode and do an additional scan to confirm that the malware is gone.

Since you tried plenty of conventional methods, I would recommend a full thorough solution to the problem, below you will find the list of a potentially strong solution. 1. Restart your PC in “Safe mode with networking.” 2. Install and run RKill to kill malicious processes and services 3. Check your Programs and features and see if there are any new recently installed programs that you don’t recognize. If there are, remove them. 4. Check your task manager for any suspicious processes, if found, identify folders and try to remove them manually. Or just "Win key + R" and type %appdata%. Afterward, delete potentially malicious folders. 5. Do a full scan with anti-virus software of your choice or use Windows Defender to clean up initial infections. 6. Scan your PC with Hitman Pro, Malwarebytes, and AdwCleaner. Multiple anti-malware solutions will confirm that the threat was removed. 7. Clean up your Registry and Cached files with CCleaner 8. Restart your PC in normal mode and do an additional scan to confirm that the malware is gone.