X
點擊此處開啟此網站的行動版。

技術支援討論區

Not working popup windows from account-image (top right) of Gmail. I can not sign-out from my profile. No problems with Internet Explorer 11.

已張貼

Hello! I have the following problem with an exit from a Google account: Gmail, Google Drive etc. When a click on the image top right does not work - no popup window opens ... I can not sign out from my account. Only works in You Tube - has a popup window with "sign out" I have no problems with Internet Explorer 11. I tried with mozilla 55.0.2; 55.0.3; 56.0 Beta Please help!

Hello! I have the following problem with an exit from a Google account: Gmail, Google Drive etc. When a click on the image top right does not work - no popup window opens ... I can not sign out from my account. Only works in You Tube - has a popup window with "sign out" I have no problems with Internet Explorer 11. I tried with mozilla 55.0.2; 55.0.3; 56.0 Beta Please help!
附加的畫面擷圖

被選擇的解決方法

Hello FredMcD!

Everything is OK with a Google Account - Input / Output. The problem was in the Windows operating system. Thanks for the help !

Excuse, sorry for the problem!.

從原來的回覆中察看解決方案 0

額外的系統細節

應用程式

  • Firefox 56.0b6
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; rv:56.0) Gecko/20100101 Firefox/56.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/56.0/WINNT/bg/

擴充套件

  • Memory Fox Next 7.4.1.1-signed.1-signed (memoryfoxnext@idevfh.im)
  • Right Click Translate 0.3.2 (jid1-hhBMO3ij7xRsEw@jetpack)
  • uBlock Origin 1.13.8 (uBlock0@raymondhill.net)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce 8400 GS
  • adapterDescription2:
  • adapterDeviceID: 0x06e4
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 34cd1458
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 5-30-2016
  • driverDate2:
  • driverVersion: 9.18.13.4196
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(11664,36)', u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(11664,36)', u'[GFX1-]: Failed to create DrawTarget, Type: 5 Size: Size(11664,36)', u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(11664,36)', u'[GFX1-]: Failed to create DrawTarget, Type: 5 Size: Size(11664,36)', u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(11664,36)', u'[GFX1-]: Failed to create DrawTarget, Type: 5 Size: Size(11664,36)', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(800,10000) Code: 0x80070057 format 1', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(800,10000) Code: 0x80070057 format 1', u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(11664,36)', u'[GFX1-]: Failed to create DrawTarget, Type: 5 Size: Size(11664,36)', u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(11664,36)', u'[GFX1-]: Failed to create DrawTarget, Type: 5 Size: Size(11664,36)', u'[GFX1-]: Failed to create DrawTarget, Type: 5 Size: Size(11664,36)', u'[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(11664,36)', u'[GFX1-]: Failed to create DrawTarget, Type: 5 Size: Size(11664,36)']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'disabled', u'description': u'Advanced Layers', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 13, 14, 15]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D11 vs_4_0 ps_4_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000082d9) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4269 個解決方法 59875 個答案

有幫助的回覆

Note that you are using a beta version of Firefox.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

Note that you are using a beta version of Firefox. Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. Type '''about:preferences'''<enter> in the address bar. * '''Cookies; ''' Select '''Privacy. ''' Under '''History, ''' select Firefox will '''Use Custom Settings. ''' Press the button on the right side called '''Show Cookies. ''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache; ''' Select '''Advanced > Network. ''' Across from '''Cached Web Content, ''' Press '''Clear Now. ''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<enter> in the address bar. Under '''Advanced, ''' Select '''General. ''' Look for and turn off '''Use Hardware Acceleration. ''' Then restart. Poke around safe websites. Are there any problems?

選擇的解決方法

Hello FredMcD!

Everything is OK with a Google Account - Input / Output. The problem was in the Windows operating system. Thanks for the help !

Excuse, sorry for the problem!.

Hello FredMcD! Everything is OK with a Google Account - Input / Output. The problem was in the Windows operating system. Thanks for the help ! Excuse, sorry for the problem!.
FredMcD
  • Top 10 Contributor
4269 個解決方法 59875 個答案

No problem. We are here to help.

No problem. We are here to help.