搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashes

  • 22 回覆
  • 3 有這個問題
  • 2 次檢視
  • 最近回覆由 FredMcD

more options

My Firefox shuts down with no warning several times in succession, but when I type about:crash, it says it hasn't crashed. I uninstalled, deleted the appdata firefox directory, reinstalled, and it still happens. It happened in safe mode several times. The add-ons I have are DOM inspector, web developer, and one caled WebSecurity 1.1.2 that I assume comes from Mozilla, since I didn't install it.

My Firefox shuts down with no warning several times in succession, but when I type about:crash, it says it hasn't crashed. I uninstalled, deleted the appdata firefox directory, reinstalled, and it still happens. It happened in safe mode several times. The add-ons I have are DOM inspector, web developer, and one caled WebSecurity 1.1.2 that I assume comes from Mozilla, since I didn't install it.

被選擇的解決方法

OK so I scanned with all of the antispyware stuff that I had previously downloaded and run before and a new thing came up that didn't come up the first time. Since I removed that thing, firefox has not crashed once. Thank you all for your help, and I recommend running scans more than once - I don't know how it didn't find it the first time.

J

從原來的回覆中察看解決方案 👍 0

所有回覆 (20)

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

It stopped on its own, and I don't know why, but it worries me. When it starts again, I will try those ideas. Thank you.

more options
more options

The "WebSecurity 1.1.2" extension is not from Mozilla as far as I know. You can click the "More" link for the extension on the Add-ons page to get additional details about it.

more options

https://addons.mozilla.org/en-US/firefox/addon/web-authenticity/?src=search Web Security 0.22.1-signed.1-signed Requires Restart

To inform end users with authenticity of the websites and the web content hope to replace Firefox's identity box and plugin icon.

more options

I just noticed the version numbers are different. Check your add-ons for updates.

more options

Update: It still happens with firefox in safe mode. I have updated websecurity to 1.1.2. This time, at least, it happened while I was trying to watch youtube videos (stephen colbert if it matters). It crashed twice while I was typing this message. I'll be trying starting my computer in safe mode next. Yes, I did go to the firefox-crashes-prevent-troubleshoot page. That's how I got to this forum.

more options

WebSecurity is not from Firefox.

If you didn't install this extension then remove it as I've seen this extension mentioned before.


Extensions that do not have a "Remove" button are installed globally by other software and are not under control of the Firefox extension manager. Globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

Extensions installed globally need to be removed via the settings (Options/Preferences) of the program that has added this extension or this program has to be uninstalled via "Control Panel -> Programs". In Firefox you can only disable such an extension.

Check its install location in the extensions.json file. You can open the extensions.json file in the Scratchpad and search for this extension. The descriptor field should list its install location.

more options

I found the install location: ...AppData\\Roaming\\Mozilla\\Extensions\\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\\websecurity@ati.org.xpi

But what do I do with that information? I don't see it in add/remove programs, and I don't know program installed it.

more options

It’s very sad, but many software downloaders/ installers will trick you into installing not only their program, but other programs as well.

You have heard of the fine print in shady contracts, right? Well, some installers you need to look at the itsy bitsy teeny weeny fine print.

You are thinking you are giving the installer permission to install the program you want by using the recommended option. But if you use the Manual Option Instead, you discover all kinds of stuff that you do not even know what it is or what it does.

From now on, everyone needs to Use The Manual Option to put a stop to this.

Note that these programs can also change browser/computer settings.

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Then open the Add-ons Manager. Is it listed now?


Now do the same in the computer’s Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the Applications folder. Linux: Check your user manual.

more options

JonH68 said

I found the install location: ...AppData\\Roaming\\Mozilla\\Extensions\\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\\websecurity@ati.org.xpi

The extension was installed into a shared folder, so that explains why there is no Remove button available for it on the Add-ons page.

An .xpi file is actually a ZIP archive. If you rename the file extension from .xpi to .zip you can open it in your usual program from viewing ZIP archives and look into files in the top-level directory that may contain more information. Or you could just rename it without looking inside, and Firefox should stop loading it.

Note that Windows may hide the .zip extension and just show a file folder with a zipper. To see and easily modify file extensions, I suggest turning off that feature. See: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

more options

In a somewhat frustrating development, it still crashes with firefox in safe mode, but I can't seem to get it to crash with windows in safe mode. It is not limited to youtube. I don't understand why about:crashes says it hasn't crashed when it shuts down on its own 7 times in 2 minutes. - try to restart in safe mode and it shuts down while the safe mode dialog box is up.

As far as the xpi of the websecurity add-on, I deleted the xpi file once, and the next time I restarted my computer it was back, so something else is installing it (maybe even firefox). I don't know that that program is actually connected to the crashing.

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

I have run the mal/adware detectors and found nothing. I ran the memory test thing. I have gone through all of the tips on the tips and tricks page. None of these help. When I type "about:crashes" it tells me there haven't been any.

Does anyone have any other ideas?

If it helps, about 1 out of every 10 times that I I finally get it started again, it has several tabs titled "Install Add-on" for the Add-ons I already had.

more options

Normally about:crashes will only have crash report IDs if you are getting the Mozilla Crash Reporter, a dialog that allows you to submit crash data to Mozilla. Have you seen that, or do you get a Windows crash dialog (typically 2-3 lines of large text), or just nothing at all -- window closes as though you X'd it shut yourself?


Windows' Safe Mode typically bypasses a number of programs that run automatically at startup. Possibly one of those interacts with browsers either to filter your browsing, to watch for security threads, to record videos, or for some other purpose. This is a handy if somewhat complicated tool to check what Windows is launching at startup:

https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

more options

You can use the MSConfig program or the Autoruns utility to see what software is getting started (be cautious with disabling services).

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

It does not crash when I restart windows in safe mode, but there are a lot of things that it doesn't do there. Thank you for the newer ideas.

more options

As to the add-ons needing to be reinstalled,

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Delete all extensions files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

more options

Oops. I had missed Jeff's reply posted just a few minutes before my reply with the same suggestion to check the Windows startup programs.

Do you see any unusual programs listed or programs in obscure startup folders?

  1. 1
  2. 2