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技術支援討論區

can not sign in using firefox 53.0.3

已張貼

Having (had) problems signing into Firefox did not receive confirmation email. But once I used this support feature and re-registered with new user name, password it brought me to this. I'm assuming that now that I re-registered everything is OK if I receive a confirmation email from you.


Thank you in anticipation


Ulpiano Peña

Having (had) problems signing into Firefox did not receive confirmation email. But once I used this support feature and re-registered with new user name, password it brought me to this. I'm assuming that now that I re-registered everything is OK if I receive a confirmation email from you. Thank you in anticipation Ulpiano Peña

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 25.0 r0

應用程式

  • Firefox 53.0.3
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/53.0.3/WINNT/en-US/

擴充套件

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Awesome Screenshot - Capture, Annotate & More 3.0.18 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • Emoji Keyboard 3.8.8 (@emojikeyboard)
  • Ghostery 7.1.3.1 (firefox@ghostery.com)
  • Google Docs Viewer 1.8.9.1-signed.1-signed (adonis.cuhk@gmail.com)
  • Lightbeam 1.3.2 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • OmniSidebar 1.6.15 (osb@quicksaver)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • uBlock Origin 1.12.1 (uBlock0@raymondhill.net)
  • Video DownloadHelper 6.2.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Webroot Filtering Extension 1.3.0.11 (webrootsecure@webroot.com)
  • Webroot Password Manager 4.1.34 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda})
  • YouTube High Definition 52.0 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GTX 960M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x139b
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 2333103c
  • adapterSubsysID2: 2333103c
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18592
  • driverDate: 1-5-2015
  • driverDate2: 3-29-2017
  • driverVersion: 10.18.14.4080
  • driverVersion2: 21.21.13.7719
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'skia', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 是
user1378671 16 個解決方法 122 個答案

Users don't need to "sign in" to use Firefox.

I see that you have a new account for this forum; creating this thread was your first posting; your account here is active otherwise you wouldn't have been able to post in this forum.

I wonder if you are referring to a Firefox Account for various Mozilla optional services like Sync? This forum isn't connected to Firefox Account, the registration system is completely separate.

Users don't need to "sign in" to use Firefox. I see that you have a new account for this forum; creating this thread was your first posting; your account here is active otherwise you wouldn't have been able to post in this forum. I wonder if you are referring to a Firefox Account for various Mozilla optional services like Sync? ''This forum isn't connected to Firefox Account, the registration system is completely separate.''