搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Crash when 'Save Image As'

  • 5 回覆
  • 7 有這個問題
  • 2217 次檢視
  • 最近回覆由 FredMcD

more options

It crashes both firefox & waterfox, Even chrome seems to be having issues when trying to save an image. (I'll check chrome forums aswell) but its quite annoying that i cant save anything. There is no error being provided and i cant exactly describe the problem other than when trying to save an image or anything with 'Save image as' or similar. It crashes.

被選擇的解決方法

Product Firefox Release Channel release Version 53.0.2 Build ID 20170504105526 OS Windows 10 OS Version 10.0.15063

bp-46498d19-ece9-4105-835a-dceb91170516 Signature: shell32.dll@0x1012e6

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

TaskbarDockAppIntegration64.dll = Malware ?

shell32.dll = Windows Shell API functions

DETOURED.DLL = Microsoft Corporation (signed by NVIDIA Corporation)

atiumd6a.dll = Radeon Video Acceleration

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

從原來的回覆中察看解決方案 👍 0

所有回覆 (5)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

more options

bp-46498d19-ece9-4105-835a-dceb91170516

more options

選擇的解決方法

Product Firefox Release Channel release Version 53.0.2 Build ID 20170504105526 OS Windows 10 OS Version 10.0.15063

bp-46498d19-ece9-4105-835a-dceb91170516 Signature: shell32.dll@0x1012e6

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

TaskbarDockAppIntegration64.dll = Malware ?

shell32.dll = Windows Shell API functions

DETOURED.DLL = Microsoft Corporation (signed by NVIDIA Corporation)

atiumd6a.dll = Radeon Video Acceleration

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Thanks for the help. Malware is a no no. Seems 'Bins' (TaskbarDockAppIntegration64.dll) somehow is interfering with it. After i closed the program, everything worked.

more options

Glad to help. Safe Surfing.