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技術支援討論區

firefox quits working after amount of time

已張貼

firefox stops connecting to website after an arbitrary amount of time. removed all add-ins, refreshed install, even uninstalled and reinstalled. If you close windows and relaunch it will work a while longer then stop connecting again.

firefox stops connecting to website after an arbitrary amount of time. removed all add-ins, refreshed install, even uninstalled and reinstalled. If you close windows and relaunch it will work a while longer then stop connecting again.

被選擇的解決方法

seems with the update its working normally now, I have not had an issue all morning with the update and normally I would have to restart it at least every 30 minutes.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 23.0 r0

應用程式

  • Firefox 53.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/

擴充套件

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Avaya Collaboration Services for Firefox 6.5.3.3 (dce.firefox.addin@avaya.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 198f103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 2-18-2015
  • driverDate2:
  • driverVersion: 10.18.14.4139
  • driverVersion2:
  • failures: [u'CP+[GFX1-]: PossiblyBrokenSurfaceSharing_UnexpectedAMDGPU']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}]}
  • indices: [0]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

About how long before the problem? Any web-site, some, a few?

Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: 25.0.0.148

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

About how long before the problem? Any web-site, some, a few? Separate Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''25.0.0.148''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

提出問題者

could be 5 minutes, could be an hour or so. Its any webpage. Could be a page you already have open like you email and it will start clocking when you try to get to your inbox. Could be a link to a news site that you click on, could be anything.

could be 5 minutes, could be an hour or so. Its any webpage. Could be a page you already have open like you email and it will start clocking when you try to get to your inbox. Could be a link to a news site that you click on, could be anything.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

The pages where the browser freezes, Anything like flash on them?

Normally, I would have you to try Firefox in Safe Mode, but if the problem takes an hour . . . . .

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

The pages where the browser freezes, Anything like flash on them? Normally, I would have you to try Firefox in Safe Mode, but if the problem takes an hour . . . . . https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. ------------------- Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General. ''' Look for and turn off Use '''Hardware Acceleration. ''' Type '''about:addons'''<enter> in the address bar to open the Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance. ''' Then select '''Default. ''' Now restart Firefox.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link includes a link o a program that will crash Firefox. Next time FF freezes, try to use it.

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox This link includes a link o a program that will crash Firefox. Next time FF freezes, try to use it.

提出問題者

ok, i was able to do this and send to mozilla, is there a way to get you some information from the report or what would you like to see.

ok, i was able to do this and send to mozilla, is there a way to get you some information from the report or what would you like to see.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Press the Reply button. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box.

提出問題者

b5bf9e4c-026b-4b02-bc27-4eefae880fef 5/4/17 8:36 AM 58014fa2-dab7-48bd-8834-75ff32bdb7e3 4/24/17 3:46 PM 64ab3095-e571-458a-a400-a8523ba05a75 4/21/17 3:57 PM 15b24f95-ff6e-4cbc-8b16-eb18c2e548d0 3/16/17 3:56 PM 6a38aa5a-2120-4947-a405-8c536a628925 1/30/17 4:09 PM

b5bf9e4c-026b-4b02-bc27-4eefae880fef 5/4/17 8:36 AM 58014fa2-dab7-48bd-8834-75ff32bdb7e3 4/24/17 3:46 PM 64ab3095-e571-458a-a400-a8523ba05a75 4/21/17 3:57 PM 15b24f95-ff6e-4cbc-8b16-eb18c2e548d0 3/16/17 3:56 PM 6a38aa5a-2120-4947-a405-8c536a628925 1/30/17 4:09 PM

提出問題者

53d3f1a8-bf38-47d6-90fd-18dfb7cee870 5/4/17 9:05 AM

one more, just happened again.

53d3f1a8-bf38-47d6-90fd-18dfb7cee870 5/4/17 9:05 AM one more, just happened again.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. '''

提出問題者

bp-325c4f31-76bc-4efa-93db-22c5b0170504 5/4/17 12:03 PM bp-21afa197-e447-4b47-911e-25f260170504 5/4/17 12:03 PM bp-d4dd6631-5759-4880-bd61-e4fab0170504 5/4/17 12:02 PM bp-434625d9-5772-466d-9094-6f13c0170504 5/4/17 8:38 AM

done

bp-325c4f31-76bc-4efa-93db-22c5b0170504 5/4/17 12:03 PM bp-21afa197-e447-4b47-911e-25f260170504 5/4/17 12:03 PM bp-d4dd6631-5759-4880-bd61-e4fab0170504 5/4/17 12:02 PM bp-434625d9-5772-466d-9094-6f13c0170504 5/4/17 8:38 AM done

提出問題者

bp-81681cae-2167-4de7-bfec-b6eaf0170504 5/4/17 12:10 PM

one more, think that should be enough

bp-81681cae-2167-4de7-bfec-b6eaf0170504 5/4/17 12:10 PM one more, think that should be enough
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

Well done.

All the crashes are the same

Signature: js::ctypes::ConvertToJS

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices

This is for Sumo's Related Bugs 718227 RESOLVED INVALID Crash [@ js::ctypes::ConvertToJS] with test dom/ipc/tests/test_process_error.xul under Valgrind 630033 RESOLVED WONTFIX Fennec 4.0b4pre Crash Report [@ js::ctypes::ConvertToJS ]


I called for mmore help

Well done. All the crashes are the same Signature: js::ctypes::ConvertToJS aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices This is for Sumo's Related Bugs 718227 RESOLVED INVALID Crash [@ js::ctypes::ConvertToJS] with test dom/ipc/tests/test_process_error.xul under Valgrind 630033 RESOLVED WONTFIX Fennec 4.0b4pre Crash Report [@ js::ctypes::ConvertToJS ] ------------------- I called for mmore help

提出問題者

any progress on this, having to restart it between 10 and 60 minutes

any progress on this, having to restart it between 10 and 60 minutes
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

I called again.

I called again.
cor-el
  • Top 10 Contributor
  • Moderator
17411 個解決方法 157273 個答案

Do you have recent crash reports with the current Firefox 53.0.3 release (released today)?

Do you have recent crash reports with the current Firefox 53.0.3 release (released today)?
John99 971 個解決方法 13138 個答案

You say Firefox stops connecting to websites. If you yourself do not deliberately crash Firefox does it crash ?

Do you get any error message ? If so what is the exact error message, and can you provide a screenshot of that ?

When Firefox is in this problem state and not connecting will it close down ok if you use the menu

  • Menu {3bar icon) => Quit {standby icon)

Does Firefox then close down normally without crashing or does it generate a crash report ? Whilst you are having these problems please allow Firefox plenty of time to shut down, give it say 10 minutes before you try to force it to close by killing the process, crashing it, or powering off the computer.

You say Firefox stops connecting to websites. If you yourself do not deliberately crash Firefox does it crash ? Do you get any error message ? If so what is the exact error message, and can you provide a screenshot of that ? When Firefox is in this problem state and not connecting will it close down ok if you use the menu * Menu {3bar icon) => Quit {standby icon) Does Firefox then close down normally without crashing or does it generate a crash report ? Whilst you are having these problems please allow Firefox plenty of time to shut down, give it say 10 minutes before you try to force it to close by killing the process, crashing it, or powering off the computer.

選擇的解決方法

seems with the update its working normally now, I have not had an issue all morning with the update and normally I would have to restart it at least every 30 minutes.

seems with the update its working normally now, I have not had an issue all morning with the update and normally I would have to restart it at least every 30 minutes.
FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

Good to hear. Well done. Please flag your last post as Solved Problem so others will know.

Good to hear. Well done. Please flag your last post as '''Solved Problem''' so others will know.