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技術支援討論區

Firefox crashes

已張貼

Firefox is not loading pages at the pace it normally would. Comparing the same page versus IE, IE is loading it almost instantly but Firefox can take 20/30 seconds to load the same page. Further to this Firefox has begun to crash/shutdown unexpectedly very frequently.

Firefox is not loading pages at the pace it normally would. Comparing the same page versus IE, IE is loading it almost instantly but Firefox can take 20/30 seconds to load the same page. Further to this Firefox has begun to crash/shutdown unexpectedly very frequently.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.19
  • Citrix Receiver Plugin (Win32)
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 25.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • 5.1.50906.0

應用程式

  • Firefox 49.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

擴充套件

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • FabTabs 1.5.2 (fabtab@captaincaveman.nl) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0162
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 052c1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 3-26-2012
  • driverDate2:
  • driverVersion: 8.15.10.2712
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 是
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse,’’'mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

https://support.mozilla.org/legacyfs/online/sumo-media/gallery/images/2014-06-04-07-10-50-73db6f.png

For more help on crash reports, see; https://support.mozilla.org/t5/Documents-Archive/Forum-Response-Firefox-crashes/ta-p/19184

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We''' '''need the report numbers to see the whole report. ''' Using your mouse,’’'mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. https://support.mozilla.org/legacyfs/online/sumo-media/gallery/images/2014-06-04-07-10-50-73db6f.png For more help on crash reports, see; https://support.mozilla.org/t5/Documents-Archive/Forum-Response-Firefox-crashes/ta-p/19184 Some of your crash reports weren’t sent to the Mozilla Servers.