Firefox chashes after closing - StackHash_0a9e
I can use Firefox withou problems. But after I close it, it takes 5 to 15 seconds, then the Windows message "Firefox has a problem and must be closed" appears. I cannot start Firefox anymore, I have to reboot. Microsoft Explorer still works. Open office also seems to have a problem.
Here the detailed description (I use a German Windows): Problemsignatur:
Problemereignisname: BEX Anwendungsname: firefox.exe Anwendungsversion: 126.96.36.19934 Anwendungszeitstempel: 5888f28c Fehlermodulname: StackHash_0a9e Fehlermodulversion: 0.0.0.0 Fehlermodulzeitstempel: 00000000 Ausnahmeoffset: 00001681 Ausnahmecode: c0000005 Ausnahmedaten: 00000008 Betriebsystemversion: 6.1.7601.2.1.0.768.3 Gebietsschema-ID: 1031 Zusatzinformation 1: 0a9e Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789 Zusatzinformation 3: 0a9e Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789
What I tried so far (without success): Run firefox without any add-on Remove firefox using Windows deinstaller and re-install from the Mozilla page Remove the Anti-Virus software Use MozBackup and load a one year old backup (far older than the problem)
I am using Firefox 51.0.1 (32-Bit) and Windows 7, all important updates installed, last KB 890830
Thank you very much for any helpful comment in advance
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Most of the crashes are prior September 2016, maybe beacuse I restored a MozBackup from that time. But I reproduced the error, did a reboot and have now a very recent crash report.
As I see that flash is mentioned very often, I did deactivate flas-control and noscript, but it is crashing again
The crash report mentions something about plugin Shockwave Flash Version: 188.8.131.52 Filename: NPSWF32_21_0_0_197.dll, but the plugin check and Adobe tells me that I use the actual 24.0 r0 v. 184.108.40.206.
Product Firefox Release Channel release Version 49.0 Build ID 20160916101415 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-e673726e-a289-433f-9db6-c50ee2170203 Signature: F1398665248
Process Type plugin Shockwave Flash Version: 220.127.116.11
Attention Sumo's there are 20 related bug reports
IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 45.0.1 Build ID 20160315153207 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-da1ea9be-0078-4e55-bbfb-fe2272170203 Signature: hang | MsgWaitForMultipleObjects | F_1152915508
Process Type plugin Shockwave Flash Version: 18.104.22.168
This is for Sumo's Related Bugs 1318909 RESOLVED DUPLICATE Crash in hang | MsgWaitForMultipleObjects | F_1152915508___________________________________
Were you updating Firefox? The system details show a different version for the above reports, and the computer that created this post.
The reports are showing old versions of the Adobe flash player. Old versions need to be updated. Please follow these instructions;
Then reinstall the latest version.
Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 22.214.171.124
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration