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技術支援討論區

Facebook.com and youtube.com; firefox says they don't recognize thier certificate issuer. How do I fix this?

已張貼

MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

This error also appears, yesterday I didn't have this problem.

MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE This error also appears, yesterday I didn't have this problem.

額外的系統細節

已安裝的外掛程式

  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • WildTangent Games App V2 Presence Detector

應用程式

  • Firefox 51.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/51.0.1/WINNT/en-US/

擴充套件

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.7 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2:
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_14f5dbd4ec17d9d6\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_14f5dbd4ec17d9d6\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_14f5dbd4ec17d9d6\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_14f5dbd4ec17d9d6\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_14f5dbd4ec17d9d6\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_14f5dbd4ec17d9d6\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_14f5dbd4ec17d9d6\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_14f5dbd4ec17d9d6\nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4096
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 9-16-2016
  • driverDate2:
  • driverVersion: 21.21.13.7290
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4248 個解決方法 59434 個答案

Separate Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.194

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Separate Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 24.0.0.194''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> ------------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4248 個解決方法 59434 個答案

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. [https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]