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技術支援討論區

when firefox is updated it just say that there is a problem

已張貼

whenever i update my fire fox and open it it just say firefox crash and when i click details it show me this "AvailablePageFile: 5921423360 AvailablePhysicalMemory: 2523586560 AvailableVirtualMemory: 1943666688 BlockedDllList: BreakpadReserveAddress: 37552128 BreakpadReserveSize: 67108864 BuildID: 20161208153507 CPUMicrocodeVersion: 0x17 CrashTime: 1483820906 InstallTime: 1482491943 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}"

whenever i update my fire fox and open it it just say firefox crash and when i click details it show me this "AvailablePageFile: 5921423360 AvailablePhysicalMemory: 2523586560 AvailableVirtualMemory: 1943666688 BlockedDllList: BreakpadReserveAddress: 37552128 BreakpadReserveSize: 67108864 BuildID: 20161208153507 CPUMicrocodeVersion: 0x17 CrashTime: 1483820906 InstallTime: 1482491943 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}"

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 24.0 r0
  • 4.0.50401.0
  • QQ QuickLogin Helper
  • VLC media player Web Plugin

應用程式

  • Firefox 47.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/47.0.2/WINNT/en-US/

擴充套件

  • Adblock Plus 2.8.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Websense Helper 1.0 (websensehelper@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 1495103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 5-26-2015
  • driverDate2:
  • driverVersion: 9.17.10.4229
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Seburo
  • Top 10 Contributor
  • Moderator
796 個解決方法 5878 個答案

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
philipp
  • Top 25 Contributor
  • Moderator
5315 個解決方法 23463 個答案

hi, unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

hi, unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner]. finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

提出問題者

bp-862ada6c-a44a-43f9-a2e3-4874a2170112 bp-5146bb01-2b68-482f-9cbc-c02142170112 bp-84f0fb73-21ea-4d5a-959b-d4e142170112 bp-0fbde186-4a0c-4129-87b2-3d5be2170107 bp-8f97ae10-9016-4d46-8feb-534b82170107

bp-862ada6c-a44a-43f9-a2e3-4874a2170112 bp-5146bb01-2b68-482f-9cbc-c02142170112 bp-84f0fb73-21ea-4d5a-959b-d4e142170112 bp-0fbde186-4a0c-4129-87b2-3d5be2170107 bp-8f97ae10-9016-4d46-8feb-534b82170107