X
點擊此處開啟此網站的行動版。

技術支援討論區

Firefox crashes

已張貼

Firefox always crashes on startup.I have scanned for malware by various softwares,serched for tjrgbtge.dll(couldnt find it),reinstalled firefox,removed all files of firefox then installed it but the problem does not seem to go away.please help

Firefox always crashes on startup.I have scanned for malware by various softwares,serched for tjrgbtge.dll(couldnt find it),reinstalled firefox,removed all files of firefox then installed it but the problem does not seem to go away.please help

被選擇的解決方法

thanks for those crash ids. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

從原來的回覆中察看解決方案 1

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

更多資訊

philipp
  • Top 25 Contributor
  • Moderator
5315 個解決方法 23468 個答案

有幫助的回覆

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

提出問題者

bp-fa8c80b2-1b84-418d-b825-eef592170101 bp-17c55bc1-b81e-44e0-9e3e-322242170101 bp-454dcf2c-35c4-478e-8102-2ef4b2170101 bp-faa48f2d-7c30-4c21-b429-4d1532170101 bp-29140313-13c1-4446-84c2-956982170101


i

bp-fa8c80b2-1b84-418d-b825-eef592170101 bp-17c55bc1-b81e-44e0-9e3e-322242170101 bp-454dcf2c-35c4-478e-8102-2ef4b2170101 bp-faa48f2d-7c30-4c21-b429-4d1532170101 bp-29140313-13c1-4446-84c2-956982170101 i
philipp
  • Top 25 Contributor
  • Moderator
5315 個解決方法 23468 個答案

選擇的解決方法

thanks for those crash ids. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

thanks for those crash ids. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner]. finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

提出問題者

It worked :) thank you so much.

It worked :) thank you so much.