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Firefox crashes

已張貼

Firefox does not start properly - it came crash either in safe mode.

ID from log: bp-3c0607ef-26a6-4129-b2ff-1def42161229

Firefox does not start properly - it came crash either in safe mode. ID from log: bp-3c0607ef-26a6-4129-b2ff-1def42161229

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

更多資訊

philipp
  • Top 25 Contributor
  • Moderator
5315 個解決方法 23461 個答案

hi, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

hi, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll"). please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner]. finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/