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Firefox crashes

  • 3 回覆
  • 1 有這個問題
  • 17 次檢視
  • 最近回覆由 cor-el

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The browser crashes twice a day. Unknown reason. Thanks.

所有回覆 (3)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-4b2042a7-2873-4a2f-9b9f-259eb2161222 22/12/2016 18:52 bp-abbeccba-b190-4648-aab4-8fc872161222 22/12/2016 17:04 bp-e6cd63a2-2675-4e8a-a09f-d2ee82161222 22/12/2016 11:45 bp-54c28c86-bb90-42b6-8c00-9fb462161215 15/12/2016 15:17 bp-3619fc9e-30e7-4187-84a2-70f172161206 06/12/2016 16:32


Many thanks!!! hanurg

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Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.