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Can't print from only one website page, but site prints from other browsers

  • 2 回覆
  • 2 有這個問題
  • 25 次檢視
  • 最近回覆由 mjd11038

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Have Windows Vista Home Basic running on HP Compac computer. I have no problem printing when using Firefox with one exception: when I try to print from https:/organstanley the brpwser says it is printing but nothing happens. Print queue shows no pending documents to print. I do not have this problem when using IE or Chrome. I have tried refreshing Firefox, resetting Firefox's printer setting and anything else I could think of. Help would be most appreciated.

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Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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Application Basics


Name: Firefox Version: 50.0.2 Build ID: 20161129173726 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:50.0) Gecko/20100101 Firefox/50.0 OS: Windows_NT 6.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports (including 5 pending crashes in the given time range)

Extensions


Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org

Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: TopArcadeHits Version: 1.0 Enabled: false ID: {0113D088-8ED1-468C-B225-585A9C53B5E3}

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_4_1 ps_4_1) WebGL2 Renderer: (no info) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Audio Backend: wasapi Direct2D: Blocked for your graphics driver version. DirectWrite: false (7.0.6002.23845) GPU #1 Active: Yes Description: Intel(R) 82945G Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2772 Driver Version: 7.14.10.1504 Driver Date: 6-18-2008 Drivers: igdumd32 Subsys ID: 2a57103c RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo failures: [GFX1]: D3D11 device creation failed: 0x887a0004 Decision Log D3D11_COMPOSITING: failed by runtime: Failed to acquire a D3D11 device D3D9_COMPOSITING: disabled by default: Disabled by default DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984 D3D11_HW_ANGLE: disabled by env: D3D11 compositing is disabled


Failure Log (#0) Assert: D3D11 device creation failed: 0x887a0004 (#1): CP+[GFX1]: Potential driver version mismatch ignored due to missing DLLs 0.0.0.0 and 0.0.0.0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20161129173726 browser.startup.homepage_override.buildID: 20161129173726 browser.startup.homepage_override.mstone: 50.0.2 browser.tabs.remote.autostart.2: true extensions.lastAppVersion: 50.0.2 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 50.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x2772 gfx.crash-guard.d3d11layers.driverVersion: 7.14.10.1504 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1481324988 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1481324992 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161129173726 media.gmp-manager.lastCheck: 1481431835 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1481325003 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1481328441 places.history.expiration.transient_current_max_pages: 40176 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_DeskJet_2130_series.print_bgcolor: false print.printer_HP_DeskJet_2130_series.print_bgimages: false print.printer_HP_DeskJet_2130_series.print_duplex: -437918235 print.printer_HP_DeskJet_2130_series.print_edge_bottom: 0 print.printer_HP_DeskJet_2130_series.print_edge_left: 0 print.printer_HP_DeskJet_2130_series.print_edge_right: 0 print.printer_HP_DeskJet_2130_series.print_edge_top: 0 print.printer_HP_DeskJet_2130_series.print_evenpages: true print.printer_HP_DeskJet_2130_series.print_footercenter: print.printer_HP_DeskJet_2130_series.print_footerleft: &PT print.printer_HP_DeskJet_2130_series.print_footerright: &D print.printer_HP_DeskJet_2130_series.print_headercenter: print.printer_HP_DeskJet_2130_series.print_headerleft: &T print.printer_HP_DeskJet_2130_series.print_headerright: &U print.printer_HP_DeskJet_2130_series.print_in_color: true print.printer_HP_DeskJet_2130_series.print_margin_bottom: 0.5 print.printer_HP_DeskJet_2130_series.print_margin_left: 0.5 print.printer_HP_DeskJet_2130_series.print_margin_right: 0.5 print.printer_HP_DeskJet_2130_series.print_margin_top: 0.5 print.printer_HP_DeskJet_2130_series.print_oddpages: true print.printer_HP_DeskJet_2130_series.print_orientation: 0 print.printer_HP_DeskJet_2130_series.print_page_delay: 50 print.printer_HP_DeskJet_2130_series.print_paper_data: 1 print.printer_HP_DeskJet_2130_series.print_paper_height: -1.00 print.printer_HP_DeskJet_2130_series.print_paper_name: print.printer_HP_DeskJet_2130_series.print_paper_size_unit: 0 print.printer_HP_DeskJet_2130_series.print_paper_width: -1.00 print.printer_HP_DeskJet_2130_series.print_resolution: 600 print.printer_HP_DeskJet_2130_series.print_reversed: false print.printer_HP_DeskJet_2130_series.print_scaling: 1.00 print.printer_HP_DeskJet_2130_series.print_shrink_to_fit: true print.printer_HP_DeskJet_2130_series.print_to_file: false print.printer_HP_DeskJet_2130_series.print_unwriteable_margin_bottom: 0 print.printer_HP_DeskJet_2130_series.print_unwriteable_margin_left: 0 print.printer_HP_DeskJet_2130_series.print_unwriteable_margin_right: 0 print.printer_HP_DeskJet_2130_series.print_unwriteable_margin_top: 0 security.sandbox.content.tempDirSuffix: {b64e289f-392c-4637-877d-2139fdee866c} services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1481469175 services.sync.lastSync: Sun Dec 11 2016 21:37:27 GMT-0500 (Eastern Standard Time) services.sync.numClients: 2 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1481328441

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSSMIME Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSSSL Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSUTIL Expected minimum version: 3.26.2 Version in use: 3.26.2

Experimental Features


Sandbox


Content Process Sandbox Level: 1