X
點擊此處開啟此網站的行動版。

技術支援討論區

Firefox crashes at startup

已張貼

I can not open my firefox browser. It crashes all time at startup. My Crash ID: bp-b8bbdf30-fd0a-4308-9885-56a702161203

I can not open my firefox browser. It crashes all time at startup. My Crash ID: bp-b8bbdf30-fd0a-4308-9885-56a702161203

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36 OPR/41.0.2353.69

更多資訊

FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 7 OS Version 6.1.7600

Signature: BaseThreadInitThunk

This is for Sumo's Related Bugs 802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista]

601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ]


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Product Firefox Release Channel release Version 50.0.2 Build ID 20161129173726 OS Windows 7 OS Version 6.1.7600 Signature: BaseThreadInitThunk This is for Sumo's Related Bugs 802825 NEW --- crash in nsFilePicker::ShowFilePicker / BaseThreadInitThunk working with attachments [windows vista] 601587 NEW --- Firefox 4.0b6 crash on Windows Vista/7 [@ BaseThreadInitThunk ] --------------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.
philipp
  • Top 25 Contributor
  • Moderator
5306 個解決方法 23423 個答案

hi, next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

hi, next to the security software already in place, please run a scan with various other security tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner].