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技術支援討論區

Continue to get window stating to Restart Firefox To Update.

已張貼

After my husband logs in and Firefox starts up, he continues to get window to Restart Firefox To Update. When I click on About Firefox it also indicates that we have to Restart Firefox To Update. I have uninstalled and reinstalled Firefox from Mozilla.org 3 times now and this problem continues. Refresh also does not eliminate the problem. Clicking on Firefox in Applications file identifies version as 49.0.2. Operating system is OS X El Capitan 10.11.6

When I log in to Firefox under my user, I do not have any problems.

After my husband logs in and Firefox starts up, he continues to get window to Restart Firefox To Update. When I click on About Firefox it also indicates that we have to Restart Firefox To Update. I have uninstalled and reinstalled Firefox from Mozilla.org 3 times now and this problem continues. Refresh also does not eliminate the problem. Clicking on Firefox in Applications file identifies version as 49.0.2. Operating system is OS X El Capitan 10.11.6 When I log in to Firefox under my user, I do not have any problems.

被選擇的解決方法

FYI - I'm on my iMac 10.11.6 today *MY* FFox updated to 50.0.1 and the problem resolved itself for ME. My wife's account was still getting the 49.0.2 problem.

I quit FF on her account & renamed a subdirectory under her account from: ~/Library/Caches/Mozilla/updates/Applications/Firefox/

  TO:

~/Library/Caches/Mozilla/updates/Applications/WAS-FF

and restarted FF for her. The problem seems to have gone away.

NOTE: FF autorebuilt the ~/Library/Caches/Mozilla/updates/Applications/Firefox/ dir, so it looks like this may have cleaned it all up.

NOTE 2: I had also deleted all the 'Firefox 49.0.2.dmg' files from both of our directories before hand, with no noticeable difference. Whether that helped or not I do not know, but it probably should be the first step. :)

從原來的回覆中察看解決方案 3

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.020.20039
  • Coupons Inc., Coupon Printer
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • RevTrax PrintMyCoupon
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0

應用程式

  • Firefox 49.0.2
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:49.0) Gecko/20100101 Firefox/49.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/49.0.2/Darwin/en-US/

擴充套件

  • Asynchronous Plugin Rendering 2.0 (asyncrendering@mozilla.org)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}]}
  • info: {u'AzureCanvasAccelerated': 1, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'skia', u'ApzWheelInput': 1}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4385 個解決方法 61542 個答案

Another user reported the same problem. Still not resolved. I called for more help.

Another user reported the same problem. Still not resolved. I called for more help.

提出問題者

Husband continues to get message to update Firefox to 49.0.2. I have tried to update to version 50 but cannot update and clicking on update does not get rid of the 49.0.2 message. . When I click on About Firefox it still shows version 49.0.2.

Husband continues to get message to update Firefox to 49.0.2. I have tried to update to version 50 but cannot update and clicking on update does not get rid of the 49.0.2 message. . When I click on About Firefox it still shows version 49.0.2.
smersh 1 個解決方法 2 個答案

選擇的解決方法

FYI - I'm on my iMac 10.11.6 today *MY* FFox updated to 50.0.1 and the problem resolved itself for ME. My wife's account was still getting the 49.0.2 problem.

I quit FF on her account & renamed a subdirectory under her account from: ~/Library/Caches/Mozilla/updates/Applications/Firefox/

  TO:

~/Library/Caches/Mozilla/updates/Applications/WAS-FF

and restarted FF for her. The problem seems to have gone away.

NOTE: FF autorebuilt the ~/Library/Caches/Mozilla/updates/Applications/Firefox/ dir, so it looks like this may have cleaned it all up.

NOTE 2: I had also deleted all the 'Firefox 49.0.2.dmg' files from both of our directories before hand, with no noticeable difference. Whether that helped or not I do not know, but it probably should be the first step. :)

FYI - I'm on my iMac 10.11.6 today *MY* FFox updated to 50.0.1 and the problem resolved itself for ME. My wife's account was still getting the 49.0.2 problem. I quit FF on her account & renamed a subdirectory under her account from: ~/Library/Caches/Mozilla/updates/Applications/Firefox/ TO: ~/Library/Caches/Mozilla/updates/Applications/WAS-FF and restarted FF for her. The problem seems to have gone away. NOTE: FF autorebuilt the ~/Library/Caches/Mozilla/updates/Applications/Firefox/ dir, so it looks like this may have cleaned it all up. NOTE 2: I had also deleted all the 'Firefox 49.0.2.dmg' files from both of our directories before hand, with no noticeable difference. Whether that helped or not I do not know, but it probably should be the first step. :)

由 smersh 於 修改

FredMcD
  • Top 10 Contributor
4385 個解決方法 61542 個答案

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.
smersh 1 個解決方法 2 個答案

thanks.

However, I cannot figure out how to flag my post.

thanks. However, I cannot figure out how to flag my post.
FredMcD
  • Top 10 Contributor
4385 個解決方法 61542 個答案

It was done.

It was done.

有幫助的回覆

Thanks to smersh for responding to my issue. I was finally able to update my husband's Firefox to version 50.0.1 and the problem seemed to resolve itself.

Thanks to smersh for responding to my issue. I was finally able to update my husband's Firefox to version 50.0.1 and the problem seemed to resolve itself.