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Firefox crash during startup after motherboard replacement

已張貼

Hello the old motherboard (Nforce 410/ Geforce6100 AMD X2 4200) finally died, found a newer (used) board with CPU and RAM. Now have Asrock 960GC-GS, AM FX 4300, 4GB DDR3

XP repair OK, most things running alright. Firefox and the avast anti-virus are crashing.

The dump says exceptionillegal instruction. What does that mean? Something wrong with my CPU ? Firefox running an instruction not supported?

It crashes at startup, but not every time. Currently using onboard video (ATI Radeon 3000 graphics) HW acceleration off.

Please advise here's the ID of some of the crashes

bp-e25f6a53-b685-48be-8ece-d02d82161029 bp-88d15968-0640-4c0d-ab30-06eee2161029

Hello the old motherboard (Nforce 410/ Geforce6100 AMD X2 4200) finally died, found a newer (used) board with CPU and RAM. Now have Asrock 960GC-GS, AM FX 4300, 4GB DDR3 XP repair OK, most things running alright. Firefox and the avast anti-virus are crashing. The dump says exceptionillegal instruction. What does that mean? Something wrong with my CPU ? Firefox running an instruction not supported? It crashes at startup, but not every time. Currently using onboard video (ATI Radeon 3000 graphics) HW acceleration off. Please advise here's the ID of some of the crashes bp-e25f6a53-b685-48be-8ece-d02d82161029 bp-88d15968-0640-4c0d-ab30-06eee2161029

額外的系統細節

已安裝的外掛程式

  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

應用程式

  • Firefox 49.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 5.1; rv:49.0) Gecko/20100101 Firefox/49.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

擴充套件

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • NoScript 2.9.0.14 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Pocket 1.0.4 (firefox@getpocket.com)
  • uBlock Origin 1.9.16 (uBlock0@raymondhill.net)
  • Web Compat 1.0 (webcompat@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: ATI Radeon 3000 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9616
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 1-26-2011
  • driverDate2:
  • driverVersion: 8.821.0.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon 3000 Graphics Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4257 個解決方法 59604 個答案

有幫助的回覆

Signature: intel_aes_gcmINIT

This is for Sumo's Related Bugs 1263495 RESOLVED DUPLICATE crash in intel_aes_gcmINIT due to bad AVX instruction detection in freebl? 1225094 REOPENED --- Crash in [@ intel_aes_gcmINIT ]


This is being looked into. I've called for more help.

Signature: intel_aes_gcmINIT This is for Sumo's Related Bugs 1263495 RESOLVED DUPLICATE crash in intel_aes_gcmINIT due to bad AVX instruction detection in freebl? 1225094 REOPENED --- Crash in [@ intel_aes_gcmINIT ] -------------------------------- This is being looked into. I've called for more help.

提出問題者

The CPU supports the instructions, then why is it illegal ?

Some support missing in Windows XP? How's that supposed to work? This CPU was issued in the XP era and has XP drivers

Can someone explain what's happening / is supposed to happen?

The CPU supports the instructions, then why is it illegal ? Some support missing in Windows XP? How's that supposed to work? This CPU was issued in the XP era and has XP drivers Can someone explain what's happening / is supposed to happen?

提出問題者

Thanks for looking into this

Thanks for looking into this

由 davexnet02 於 修改

提出問題者

This problem was solved by doing a full XP repair; the partial repair I did first was not sufficient.

This problem was solved by doing a full XP repair; the partial repair I did first was not sufficient.
FredMcD
  • Top 10 Contributor
4257 個解決方法 59604 個答案

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.

提出問題者

I spoke to soon, it is re-occurring, here's the latest: https://crash-stats.mozilla.com/report/index/a7e4d91d-b28e-4c54-a8cd-a77492161031

I spoke to soon, it is re-occurring, here's the latest: https://crash-stats.mozilla.com/report/index/a7e4d91d-b28e-4c54-a8cd-a77492161031
FredMcD
  • Top 10 Contributor
4257 個解決方法 59604 個答案

Sorry to hear that.  :-\

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

Sorry to hear that. :-\ A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right.

提出問題者

Some more info: The PC is dual boot, Win 10 and Win XP. When the PC boots normally, the Win 10 boot loader gets control and you can select Win 10 or "earlier versions of Windows"

However, after the XP repair process the Windows 10 boot loader was over written and XP's NTLDR and the boot.ini menu (because I have two installs of XP) get control directly.

When the system was like this, I did not see any crash, neither in Firefox, avast nor Tmpgenc mpeg encoder. They all worked normally. (I looked at the summary of the earlier crash in the mpeg encoder, it also said illegal instruction)

A few hours later I restored the Win 10 loader using the recovery tools, now when XP is loaded like this (control passed from Win 10's loader) I start to see the crashes again.

Coincidence? I just don't know. Every time I thought I knew what was going on, I've been wrong..

For now, I've reinstalled XP's direct boot loader to see if it remains clean.

The other thing is, the problem(s) only occur n XP. Firefox in Windows 10 is just fine.

Some more info: The PC is dual boot, Win 10 and Win XP. When the PC boots normally, the Win 10 boot loader gets control and you can select Win 10 or "earlier versions of Windows" However, after the XP repair process the Windows 10 boot loader was over written and XP's NTLDR and the boot.ini menu (because I have two installs of XP) get control directly. When the system was like this, I did not see any crash, neither in Firefox, avast nor Tmpgenc mpeg encoder. They all worked normally. (I looked at the summary of the earlier crash in the mpeg encoder, it also said illegal instruction) A few hours later I restored the Win 10 loader using the recovery tools, now when XP is loaded like this (control passed from Win 10's loader) I start to see the crashes again. Coincidence? I just don't know. Every time I thought I knew what was going on, I've been wrong.. For now, I've reinstalled XP's direct boot loader to see if it remains clean. The other thing is, the problem(s) only occur n XP. Firefox in Windows 10 is just fine.
FredMcD
  • Top 10 Contributor
4257 個解決方法 59604 個答案

It would be a good idea to also post your question (about the duo system) here; http://answers.microsoft.com/en-US/windows/forum/windows_10

It would be a good idea to also post your question (about the duo system) here; http://answers.microsoft.com/en-US/windows/forum/windows_10

提出問題者

FredMcD said

It would be a good idea to also post your question (about the duo system) here; http://answers.microsoft.com/en-US/windows/forum/windows_10

Ok let me give it another day, to see if theory about the boot method holds up and I'll make the post tomorrow.

''FredMcD [[#answer-931631|said]]'' <blockquote> It would be a good idea to also post your question (about the duo system) here; http://answers.microsoft.com/en-US/windows/forum/windows_10 </blockquote> Ok let me give it another day, to see if theory about the boot method holds up and I'll make the post tomorrow.

提出問題者

Here is my post to Microsoft Answers https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/doescould-the-windows-10-boot-loader-affect/255089aa-1449-4f41-85c0-b58dbd19e8ab?tm=1478108376571


I can confirm no further crashes have occurred in Firefox when booting XP directly from its own boot loader

Here is my post to Microsoft Answers https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/doescould-the-windows-10-boot-loader-affect/255089aa-1449-4f41-85c0-b58dbd19e8ab?tm=1478108376571 I can confirm no further crashes have occurred in Firefox when booting XP directly from its own boot loader
FredMcD
  • Top 10 Contributor
4257 個解決方法 59604 個答案

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.

提出問題者

FredMcD said

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

I see what you're saying. From Mozilla Firefox's perspective you could say they're absolved of blame, but I would like to find out what is actually going on. Is there nobody who can look at the dump and give me any more info? If I understood why it crashed, some more possibilities may come to light.

What is Windows 10 doing to the operating environment that affects XP down the line? Some option in the BCD ?

''FredMcD [[#answer-932109|said]]'' <blockquote> That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know. </blockquote> I see what you're saying. From Mozilla Firefox's perspective you could say they're absolved of blame, but I would like to find out what is actually going on. Is there nobody who can look at the dump and give me any more info? If I understood why it crashed, some more possibilities may come to light. What is Windows 10 doing to the operating environment that affects XP down the line? Some option in the BCD ?
FredMcD
  • Top 10 Contributor
4257 個解決方法 59604 個答案

I called for more help; Duo boot Windows 10 & XP has problems / questions https://support.mozilla.org/en-US/forums/support-forum-contributors/712263

I called for more help; Duo boot Windows 10 & XP has problems / questions https://support.mozilla.org/en-US/forums/support-forum-contributors/712263

提出問題者

Thank you very much FredMcD - lets see what comes up

Thank you very much FredMcD - lets see what comes up

提出問題者

Here are my thoughts.

For this illegal instruction to be issued, either it was real instruction not supported, or some garbage because of memory corruption or similar. This kind of error may indicate a hardware problem, which I can look into further.

Isn't there anybody available to look at the dump and figure out what it was? This would be very helpful to me.

Thanks for any further info

Here are my thoughts. For this illegal instruction to be issued, either it was real instruction not supported, or some garbage because of memory corruption or similar. This kind of error may indicate a hardware problem, which I can look into further. Isn't there anybody available to look at the dump and figure out what it was? This would be very helpful to me. Thanks for any further info

提出問題者

This problem still occurs, new crash report https://crash-stats.mozilla.com/report/index/9ff5acc7-ba51-42fe-a361-409ab2170119#tab-details

Why am I unable to download the dump? It says I must be signed in first. Signed into what? I have logged onto Bugzilla and this forum and I still cant download the dump. I have updated this thread to see if I can get somebody to look at the crash dump https://bugzilla.mozilla.org/show_bug.cgi?id=1225094

This problem still occurs, new crash report https://crash-stats.mozilla.com/report/index/9ff5acc7-ba51-42fe-a361-409ab2170119#tab-details Why am I unable to download the dump? It says I must be signed in first. Signed into what? I have logged onto Bugzilla and this forum and I still cant download the dump. I have updated this thread to see if I can get somebody to look at the crash dump https://bugzilla.mozilla.org/show_bug.cgi?id=1225094