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Firefox lost my passwords and no longer asks to save them

已張貼

I've updated FF from 48.0.2 to 49.0.2 and all my saved passwords are gone. The "Show passwords" button is blank. FF no longer asks to save my password. Did an uninstall, removed profile and reinstalled. No luck. Key3.db (and others) is not created. If I go back to 48.0.2, everything is fine.

I've updated FF from 48.0.2 to 49.0.2 and all my saved passwords are gone. The "Show passwords" button is blank. FF no longer asks to save my password. Did an uninstall, removed profile and reinstalled. No luck. Key3.db (and others) is not created. If I go back to 48.0.2, everything is fine.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.18
  • Creo View 10.2.30.38
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • PTC Creo View Control (IsoView Compatibility Interface)
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0

應用程式

  • Firefox 49.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

擴充套件

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA Quadro K2200
  • adapterDescription2:
  • adapterDeviceID: 0x13ba
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_90f801d8702dbf86\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_90f801d8702dbf86\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_90f801d8702dbf86\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_90f801d8702dbf86\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_90f801d8702dbf86\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_90f801d8702dbf86\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_90f801d8702dbf86\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_90f801d8702dbf86\nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 1097103c
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.321
  • driverDate: 8-30-2016
  • driverDate2:
  • driverVersion: 21.21.13.6926
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro K2200 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4334 個解決方法 60966 個答案

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------- Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles''' --------------------- In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

提出問題者

That doesn't help. The problem is still there. I don't have a folder Old Firefox. The biggest problem is that it doesn't ask me to save passwords anymore. I also noticed that I can no longer add certificates.

That doesn't help. The problem is still there. I don't have a folder Old Firefox. The biggest problem is that it doesn't ask me to save passwords anymore. I also noticed that I can no longer add certificates.

提出問題者

The following screenshot shows the "Show passwords" button being blank.

The following screenshot shows the "Show passwords" button being blank.
FredMcD
  • Top 10 Contributor
4334 個解決方法 60966 個答案
Use these links to create a new profile. Use this new profile '''as is.''' Is the problem still there? '''http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder''' '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible''' Type '''about:profiles'''<enter> in the address bar.

提出問題者

I've already deleted my profile twice as mentioned before. Anyway, I've created a new profile as suggested, however, that didn't help.

I've already deleted my profile twice as mentioned before. Anyway, I've created a new profile as suggested, however, that didn't help.

提出問題者

Seems to be caused by nsIPK11Token.initPassword:

Seems to be caused by nsIPK11Token.initPassword:
FredMcD
  • Top 10 Contributor
4334 個解決方法 60966 個答案

That is above me. I've called for more help.

That is above me. I've called for more help.

提出問題者

Thank you for your efforts so far.

Thank you for your efforts so far.
Happy112 561 個解決方法 5694 個答案

Hi, Probably a really dumb question,   but: 3-bar menu   >   Options   > Privacy   >   History:   do you have it set to   'Remember History'   ?

Hi, Probably a really dumb question, &nbsp; but: 3-bar menu &nbsp; > &nbsp; Options &nbsp; > Privacy &nbsp; > &nbsp; History: &nbsp; do you have it set to &nbsp; 'Remember History' &nbsp; ?

提出問題者

Yes, it is set to remember history.

Yes, it is set to remember history.

提出問題者

Installed 49.0 and has the same problem. Version 48.0.2 seems the last working on my system.

Anybody?

Installed 49.0 and has the same problem. Version 48.0.2 seems the last working on my system. Anybody?
FredMcD
  • Top 10 Contributor
4334 個解決方法 60966 個答案

Keep this for Just In Case; Look for the directory of the version that you want. Install an older version of Firefox {web link} But remember that old versions may have security issues.

Keep this for Just In Case; Look for the directory of the version that you want. '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} But remember that old versions may have security issues.