搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

unable to get firefox to install on win 7 laptop

  • 2 回覆
  • 2 有這個問題
  • 34 次檢視
  • 最近回覆由 janetannc

more options

I did a system restore then kept getting message XPCOM (I have laptop Win 7). The uninstalled present version and tried to reinstall but it keeps asking for administrator details. I put them in but nothing happens. I REALLY want Firefox back as I don't like Chrome and it has lost all my bookmarks! Please advise on how to reinstall or fix present version (I did another system restore and got uninstalled version back and it still gives XPCOM message). Janet

所有回覆 (2)

more options

Hi Janet, try downloading a full installer for Firefox 49.0.1, and when you run it, do NOT run it as an administrator:

The following page lists the installers; scroll down to your preferred language. For maximum plugin compatibility, choose the regular Windows 32-bit version (the 64-bit version doesn't allow Java, VLC, or most other plugins, just Flash and Silverlight).

https://www.mozilla.org/firefox/all/

more options

BRILLIANT!! Thanks SO much. I've got it back at last. I can now delete Chrome which I find difficult to use. I really appreciate your help -and so quick too. I'm one happy bunny here!