搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

New version installed 9-25-16 not working correctly

  • 5 回覆
  • 3 有這個問題
  • 139 次檢視
  • 最近回覆由 philipp

more options

As I scroll down, screen shows vertical color bars. This does not happen in Internet Explorer, only Firefox since Sunday. Please Advise. I am attaching screen shot, although the .PNG image does not appear to be loading.

被選擇的解決方法

hello, probably that's an issue with hardware acceleration - as there are no more updates available for your dated graphics hardware, please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

從原來的回覆中察看解決方案 👍 1

所有回覆 (5)

more options

選擇的解決方法

hello, probably that's an issue with hardware acceleration - as there are no more updates available for your dated graphics hardware, please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

由 philipp 於 修改

more options

hi again, mozilla's developer's are looking into the issue but are looking for more information. if disabling hardware acceleration helped in your case, would you be so kind to run another test for us:

  • first please re-enable hardware-acceleration in the firefox menu ≡ > options > advanced > general again and restart the browser.
  • download and install firefox 48.0.2 again from https://download.mozilla.org/?product=firefox-48.0.2&os=win
  • in firefox 48.0.2 go to the menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this will help us understand the issue...

thanks a lot! (afterwards you can update to 49 and disable hwa again for the moment)

more options

Application Basics


Name: Firefox Version: 48.0.2 Build ID: 20160823121617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Windows_NT 6.1 x86 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Firefox Hello Version: 1.4.4 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.1 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Norton Identity Safe Version: 2016.7.0.62 Enabled: false ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}

Name: Trend Micro NSC Firefox Extension Version: 5.8.0.1092 Enabled: false ID: {22C7F6C6-8D67-4534-92B5-529A0EC09405}

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics driver version. DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) G41 Express Chipset Vendor ID: 0x8086 Device ID: 0x2e32 Driver Version: 8.15.10.2182 Driver Date: 7-19-2010 Drivers: igdumdx32 igd10umd32 Subsys ID: 04001028 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo


Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617 browser.startup.homepage: https://login.yahoo.com/?.src=ym&.intl=us&.lang=en-US&.done=https%3a//mail.yahoo.com browser.startup.homepage_override.buildID: 20160823121617 browser.startup.homepage_override.mstone: 48.0.2 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160927 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0.2 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 48.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x2e32 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2182 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1474976921 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1474976922 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1474976920 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1474976923 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 86289 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_HL-5340D_series.print_bgcolor: false print.printer_Brother_HL-5340D_series.print_bgimages: false print.printer_Brother_HL-5340D_series.print_duplex: -437918235 print.printer_Brother_HL-5340D_series.print_edge_bottom: 0 print.printer_Brother_HL-5340D_series.print_edge_left: 0 print.printer_Brother_HL-5340D_series.print_edge_right: 0 print.printer_Brother_HL-5340D_series.print_edge_top: 0 print.printer_Brother_HL-5340D_series.print_evenpages: true print.printer_Brother_HL-5340D_series.print_footercenter: print.printer_Brother_HL-5340D_series.print_footerleft: &PT print.printer_Brother_HL-5340D_series.print_footerright: &D print.printer_Brother_HL-5340D_series.print_headercenter: print.printer_Brother_HL-5340D_series.print_headerleft: &T print.printer_Brother_HL-5340D_series.print_headerright: &U print.printer_Brother_HL-5340D_series.print_in_color: true print.printer_Brother_HL-5340D_series.print_margin_bottom: 0.5 print.printer_Brother_HL-5340D_series.print_margin_left: 0.5 print.printer_Brother_HL-5340D_series.print_margin_right: 0.5 print.printer_Brother_HL-5340D_series.print_margin_top: 0.5 print.printer_Brother_HL-5340D_series.print_oddpages: true print.printer_Brother_HL-5340D_series.print_orientation: 0 print.printer_Brother_HL-5340D_series.print_page_delay: 50 print.printer_Brother_HL-5340D_series.print_paper_data: 1 print.printer_Brother_HL-5340D_series.print_paper_height: 11.00 print.printer_Brother_HL-5340D_series.print_paper_name: print.printer_Brother_HL-5340D_series.print_paper_size_unit: 0 print.printer_Brother_HL-5340D_series.print_paper_width: 8.50 print.printer_Brother_HL-5340D_series.print_resolution: 600 print.printer_Brother_HL-5340D_series.print_reversed: false print.printer_Brother_HL-5340D_series.print_scaling: 1.00 print.printer_Brother_HL-5340D_series.print_shrink_to_fit: true print.printer_Brother_HL-5340D_series.print_to_file: false print.printer_Brother_HL-5340D_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-5340D_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-5340D_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-5340D_series.print_unwriteable_margin_top: 0 services.sync.declinedEngines:

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC

NSSUTIL Expected minimum version: 3.24 Version in use: 3.24

Experimental Features


more options

When you say there are no more updated available for my date graphics hardware, is this because I am still running Windows 7 and did not update to 10?

more options

thanks for following up, no it's that you graphics hardware is quite old and intel stopped supporting it and is no longer providing updates that would fix bugs like this :-/