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技術支援討論區

When I request a sync verification no email is sent or received.

已張貼

When I click the verify email address button for sync it indicates that an email has been sent. However, using Windows Live Mail, no email is received. I checked my email using web access to see if something was being blocked but nothing is. As far as I can tell no email was sent.

When I click the verify email address button for sync it indicates that an email has been sent. However, using Windows Live Mail, no email is received. I checked my email using web access to see if something was being blocked but nothing is. As far as I can tell no email was sent.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Google Update
  • Plug-in for detecting Nero Kwik Media.
  • Sony Reader Application Detector Plugin
  • Shockwave Flash 10.2 r153

應用程式

  • Firefox 48.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/48.0.2/WINNT/en-US/

擴充套件

  • Copy As Plain Text 1.0.9.1-signed ({1a5dabbd-0e74-41da-b532-a364bb552cab})
  • Default Full Zoom Level 7.7 ({D9A7CBEC-DE1A-444f-A092-844461596C4D})
  • Download Status Bar 14.0.0.0 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • DownThemAll! 3.0.6 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Firefox Hello 3.0.0 (loop@mozilla.org)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org)
  • Ghostery 7.0.1.4 (firefox@ghostery.com)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Norton Identity Safe 2016.7.1.9 ({C1A2A613-35F1-4FCF-B27F-2840527B6556})
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Video DownloadHelper 6.1.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Windows Favorites 1.0.4 (@windowsfavorites)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon (TM) R7 360 Series
  • adapterDescription2: AMD Radeon(TM) R7 Graphics
  • adapterDeviceID: 0x665f
  • adapterDeviceID2: 0x130f
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterRAM: 2048
  • adapterRAM2: 1024
  • adapterSubsysID: 22b91458
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x1002
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 200
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.0
  • driverDate: 7-18-2016
  • driverDate2: 7-18-2016
  • driverVersion: 16.300.2311.0
  • driverVersion2: 16.300.2311.0
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D11 API
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon (TM) R7 360 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否

提出問題者

A follow up: When I set up the Mozilla Support account I verified using the very same email address. It works. So it is definitely a Firefox related issue. I also tried before any plugins were installed.

A follow up: When I set up the Mozilla Support account I verified using the very same email address. It works. So it is definitely a Firefox related issue. I also tried before any plugins were installed.