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技術支援討論區

Firefox crashes

已張貼

At least once a day my screen looks like the screenshot, then crashes. Any ideas would be appreciated.

At least once a day my screen looks like the screenshot, then crashes. Any ideas would be appreciated.
附加的畫面擷圖

額外的系統細節

已安裝的外掛程式

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • 5.1.50709.0
  • VLC media player Web Plugin
  • Windows Activation Technologies Plugin for Mozilla
  • Zoom launcher - 3.0.1

應用程式

  • Firefox 48.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; rv:48.0) Gecko/20100101 Firefox/48.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/48.0.2/WINNT/en-US/

擴充套件

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello Beta 1.4.4 (loop@mozilla.org)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org)
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Avast Online Security 12.0.88 (wrc@avast.com) (Inactive)
  • Avast SafePrice 10.3.5.39 (sp@avast.com) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • Search and New Tab by Yahoo 1.1.1 (jid1-16aeif9OQIRKxA@jetpack) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GTX 550 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1244
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 15593842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 2-8-2016
  • driverDate2:
  • driverVersion: 10.18.13.6191
  • driverVersion2:
  • failures: [u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1920,962) Code: 0x8007000e', u'[GFX1]: Failed 2 buffer db=00000000 dw=00000000 for 0, 2731, 1904, 962', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: Failed 2 buffer db=00000000 dw=00000000 for 0, 71, 1904, 962', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: Failed 2 buffer db=00000000 dw=00000000 for 0, 2731, 1904, 962', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: Failed 2 buffer db=00000000 dw=00000000 for 0, 0, 1904, 962', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: [D3D11] 2 CreateTexture2D failure Size(1904,962) Code: 0x8007000e', u'[GFX1]: Failed 2 buffer db=00000000 dw=00000000 for 0, 71, 1904, 962']
  • indices: [0, 16, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 550 Ti Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
jscher2000
  • Top 10 Contributor
8642 個解決方法 70715 個答案

Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

I suspect, based on my own experience, that it could indicate Firefox is running out of memory allocation. Around that time, is Firefox becoming sluggish and showing NOT RESPONDING for 30-60 seconds at a time? Facebook causes Firefox to consume a huge amount of memory because of the continuous/endless loading of content into the tab as you scroll down, so that why I thought of memory first.

In some cases, Firefox is not completely compatible with your graphics card/chipset driver software, and that causes blackouts. In some cases, the black clears as you mouse around on the page, or if you switch to another tab and then back again. If that is more similar to your symptoms than the low memory scenario, \and since you have Nvidia, you might try this:

As an experiment, try disabling OMTC. This feature was added in Firefox 33, but seems to be acting up with Nvidia cards in Firefox 48 for some users.

(0) Select and copy the following new preference name:

layers.offmainthreadcomposition.force-disabled

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste layers.off and pause while the list is filtered

(3) Right-click a blank area of the page, click New, then Boolean

(4) Paste the preference name, then click OK

(5) Select true, then click OK

The preference should appear in the list, bolded, and user set to true. If you need to remove this later, right-click > Reset it

I think you probably need to restart Firefox before that takes effect.

Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "[[Firefox crashes - asking for support]]" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here. I suspect, based on my own experience, that it could indicate Firefox is running out of memory allocation. Around that time, is Firefox becoming sluggish and showing NOT RESPONDING for 30-60 seconds at a time? Facebook causes Firefox to consume a huge amount of memory because of the continuous/endless loading of content into the tab as you scroll down, so that why I thought of memory first. In some cases, Firefox is not completely compatible with your graphics card/chipset driver software, and that causes blackouts. In some cases, the black clears as you mouse around on the page, or if you switch to another tab and then back again. If that is more similar to your symptoms than the low memory scenario, \and since you have Nvidia, you might try this: As an experiment, try disabling OMTC. This feature was added in Firefox 33, but seems to be acting up with Nvidia cards in Firefox 48 for some users. (0) Select and copy the following new preference name: layers.offmainthreadcomposition.force-disabled (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box above the list, type or paste '''layers.off''' and pause while the list is filtered (3) Right-click a blank area of the page, click New, then Boolean (4) Paste the preference name, then click OK (5) Select true, then click OK ''The preference should appear in the list, bolded, and user set to true. If you need to remove this later, right-click > Reset it'' I think you probably need to restart Firefox before that takes effect.