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Firefox crashes upon startup

已張貼

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean reinstall but it has not fixed the problem. I uninstalled Firefox, removed the remaining files in the Program Files and Documents and Settings\username\Application Data folders to ensure a completely clean reinstall, reinstalled Firefox and I still crash. I think that the problem may lie in my operating system.

I am one of the few that still uses Windows XP Media Center, Service Pack III. I use a Compaq Presario computer with an AMD Athlon 64 Processor 3700+, 2.19 GHz. I submitted a report and this is the report: Crash ID: bp-d1fac27a-df30-494c-a889-9acd22160913

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean reinstall but it has not fixed the problem. I uninstalled Firefox, removed the remaining files in the Program Files and Documents and Settings\username\Application Data folders to ensure a completely clean reinstall, reinstalled Firefox and I still crash. I think that the problem may lie in my operating system. I am one of the few that still uses Windows XP Media Center, Service Pack III. I use a Compaq Presario computer with an AMD Athlon 64 Processor 3700+, 2.19 GHz. I submitted a report and this is the report: Crash ID: bp-d1fac27a-df30-494c-a889-9acd22160913

被選擇的解決方法

I've updated Firefox and reinstalled it. It is working fine now. Thanks.

從原來的回覆中察看解決方案 0

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.112 Safari/537.36

更多資訊

slswyoming 1 個解決方法 27 個答案

no not your opsys, i'm on win7 and same has happened to me this morning.

no not your opsys, i'm on win7 and same has happened to me this morning.
philipp
  • Top 25 Contributor
  • Moderator
5345 個解決方法 23602 個答案

有幫助的回覆

hi StevenMartin, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

hi StevenMartin, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

選擇的解決方法

I've updated Firefox and reinstalled it. It is working fine now. Thanks.

I've updated Firefox and reinstalled it. It is working fine now. Thanks.