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技術支援討論區

My browser is slow and keeps crashing. I followed the links here on support site and nthey do not work.

已張貼

I cannot even post a question to you guys.

My browser is slow and keeps crashing. I followed the links here on support site and nthey do not work.

I cannot even post a question to you guys. My browser is slow and keeps crashing. I followed the links here on support site and nthey do not work.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Nokia Suite Enabler Plugin
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0
  • VLC media player Web Plugin
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

應用程式

  • Firefox 47.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

擴充套件

  • Firefox Hello 1.4.2 (loop@mozilla.org)
  • Kaspersky Protection 4.6.2-40 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • E-Web Print 1.23.00 (e-webprint@epson.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce Go 7300
  • adapterDescription2:
  • adapterDeviceID: 0x01d7
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterSubsysID: 12121043
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 12-10-2006
  • driverDate2:
  • driverVersion: 7.15.10.9748
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
John99 971 個解決方法 13138 個答案

I am not in to gaming. Some games may well use FlashPlayer.

Do you only use browsers like Firefox and Chrome to play games ? Or do you sometimes use them for browsing the web ? or related activities, such as using webmail or facebook & twitter.

Chrome actually has FlashPlayer effectively built in to it and so may be a better choice for games that need FlashPlayer, but you say your game has stopped working with that.

What is the game and the games website address ?

FlashPlayer is described by wikipedia as

'Adobe Flash Player (labeled Shockwave Flash in Internet Explorer
and Firefox) is freeware software for using content created on the
Adobe Flash platform, including viewing multimedia,
executing rich Internet applications, and streaming video and audio.
I am not in to gaming. Some games may well use FlashPlayer. Do you only use browsers like Firefox and Chrome to play games ? Or do you sometimes use them for browsing the web ? or related activities, such as using webmail or facebook & twitter. Chrome actually has FlashPlayer effectively built in to it and so may be a better choice for games that need FlashPlayer, but you say your game has stopped working with that. What is the game and the games website address ? FlashPlayer is described by wikipedia as 'Adobe Flash Player (labeled Shockwave Flash in Internet Explorer and Firefox) is freeware software for using content created on the Adobe Flash platform, including viewing multimedia, executing rich Internet applications, and streaming video and audio.

提出問題者

http://lp.empire.goodgamestudios.com

提出問題者

I use Chrome for Facebook. Do not do too much browsing. Just a little. But like I said I spend more time trying to fix problems on this pc than getting things done. I have windows live mail picking up 3 different emails.

I use Chrome for Facebook. Do not do too much browsing. Just a little. But like I said I spend more time trying to fix problems on this pc than getting things done. I have windows live mail picking up 3 different emails.
John99 971 個解決方法 13138 個答案

I am going offline now. I will leave you to read some of the articles I linked and try to answer my questions..

No need to try to do screenshots at the moment. I will assume that your only problem is FlashPlayer crashes.

Did you try your game with Internet Explorer ? Note if the game needs FlashPlayer on Firefox it will need FlashPlayer on Internet explorer, but you need to install Flashplayer separatly on Internet Explorer.

To install FlashPlayer on Internet Explorer use Internet explorer to visit the Adobe site and follow their instructions http://www.adobe.com/software/flash/about/

Goodnight.

I am going offline now. I will leave you to read some of the articles I linked and try to answer my questions.. No need to try to do screenshots at the moment. I will assume that your only problem is FlashPlayer crashes. '''Did you try your game with Internet Explorer ?''' Note if the game needs FlashPlayer on Firefox it will need FlashPlayer on Internet explorer, but you need to install Flashplayer separatly on Internet Explorer. To install FlashPlayer on Internet Explorer use Internet explorer to visit the Adobe site and follow their instructions http://www.adobe.com/software/flash/about/ Goodnight.
John99 971 個解決方法 13138 個答案

Yes the game does need FlashPlayer.

Yes the game does need FlashPlayer.

提出問題者

Finally I got a screenshot of 1 of the problems.

Finally I got a screenshot of 1 of the problems.
John99 971 個解決方法 13138 個答案

Thanks Yorri, That is the standard screen when Firefox restarts after for instance a crash.

You will need the flashplayer plugin to play your game but try Firefox in its safe mode.

If that works without crashing it may be an issue with Graphics drivers and potential more permanent fixes to try next would be disabling hardware acceleration, or preferably upgrading to a new working graphics driver


If that does not help something else to try is turning off FlashPlayers protected mode. That is now easy to do from the addons menu

Thanks Yorri, That is the standard screen when Firefox restarts after for instance a crash. You will need the flashplayer plugin to play your game but try Firefox in its safe mode. * Use: Menu {Three bar icon) -> Help {(?) icon) -> Restart with addons disabled * See [[Troubleshoot Firefox issues using Safe Mode]] If that works without crashing it may be an issue with Graphics drivers and potential more permanent fixes to try next would be disabling hardware acceleration, or preferably upgrading to a new working graphics driver * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] If that does not help something else to try is turning off FlashPlayers protected mode. That is now easy to do from the addons menu * See [[Adobe Flash plugin has crashed - Prevent it from happening again]]