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The reset password link takes longer than an hour to appear in my mailbox, so it expires by the time I try to set a new password.

  • 3 回覆
  • 1 有這個問題
  • 20 次檢視
  • 最近回覆由 FredMcD

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I can't remember my old password, and I can't reset my password because the link takes too long to receive. I've tried this on two separate occasions, and both times Mozilla consistently sends the link late.

所有回覆 (3)

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Separate Issue; Your System Details shows;

Installed Plug-ins

LabVIEW 2010 Netscape Plug-in for Win32 LabVIEW 2011 Netscape Plug-in for Win32 LabVIEW 2012 Netscape Plug-in for Win32 LabVIEW 2013 Netscape Plug-in for Win32 LabVIEW 2014 Netscape Plug-in for Win32 LabVIEW 2015 Netscape Plug-in for Win32

LabVIEW 8.2 Netscape Plug-in for Win32 LabVIEW 8.5 Netscape Plug-in for Win32 LabVIEW 8.6 Netscape Plug-in for Win32 LabVIEW 9.0 Netscape Plug-in for Win32
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

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Thank you for your response. To identify this as a possible cause for the time delay in password reset emails, I switched from my work desktop (which has the LabView plugins) to my personal laptop, which does not have LabView.

The LabView plugins definitely make no difference, as I get the same email delay with my personal laptop.

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Contact your e-mail provider and talk to them.

The next time you call for a reset; Open your inbox and look for the message. If it is not there, close the browser. Wait 5 minutes, then open the inbox again. Repeat.