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Cant update or uninstall flash on Mac osx

已張貼

I am running MAC OSX 10.11.5 . In firefox it says my flash player version 21.0.0.213 is out of date and to update. I follow the directions to via the "check plugins" page which takes me to the Flash update page. I download the DMG (Version 21.0.0.242) and it fails as attached. I go to the troubleshooting page and it is circular. I try and do a full unistall of Flash and there is a broken link to the uninstall DMG. Any help would be appreciated

I am running MAC OSX 10.11.5 . In firefox it says my flash player version 21.0.0.213 is out of date and to update. I follow the directions to via the "check plugins" page which takes me to the Flash update page. I download the DMG (Version 21.0.0.242) and it fails as attached. I go to the troubleshooting page and it is circular. I try and do a full unistall of Flash and there is a broken link to the uninstall DMG. Any help would be appreciated

被選擇的解決方法

The above didn't work but I did follow the link to the Adobe Forums and found this thread:

https://forums.adobe.com/message/8360535#8360535

Where there was a suggestion to use the Standalone installer (what ever that is). Anyway that worked.

Thanks everyone who commented. Your help was much appreciated.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.016.20045
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Simple plug-in that handles Citrix connection files
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • WebEx64 General Plugin Container Version 205
  • Blue Jeans Installation Plugin
  • Blue Jeans Video Plugin
  • iPhoto6

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:47.0) Gecko/20100101 Firefox/47.0

更多資訊

FredMcD
  • Top 10 Contributor
4266 個解決方法 59821 個答案

Type about:plugins<enter> in the address bar. Now search for the plugin.

Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9

This will show you the path to that program. Copy the Path Only. Also, note the name of the file, and remember it. Now Close Firefox. Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. Warning ! Remember to delete the right program.

To be safe, remove all of them. Then install the current.

Type '''about:plugins'''<enter> in the address bar. Now search for the plugin. Example; '''Adobe Acrobat''' '''File:''' nppdf32.dll,nppdf32.dll '''Path:''' C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll '''Version:''' 11.0.9.29 '''State:''' Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9 This will show you the path to that program. Copy the '''Path Only.''' Also, note the name of the file, and remember it. Now '''Close Firefox.''' Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. '''Warning !''' Remember to delete the right program. To be safe, remove all of them. Then install the current.

提出問題者

I followed the instructions above and then tried running Adobe Flash Player Installer and it still fails at about 55% complete.

I followed the instructions above and then tried running Adobe Flash Player Installer and it still fails at about 55% complete.
FredMcD
  • Top 10 Contributor
4266 個解決方法 59821 個答案

Start your Computer in safe mode with networking. Then try the installer. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Adobe Support https://forums.adobe.com/community/flashplayer

Start your '''Computer''' in safe mode with networking. Then try the installer. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' Adobe Support '''https://forums.adobe.com/community/flashplayer'''

選擇的解決方法

The above didn't work but I did follow the link to the Adobe Forums and found this thread:

https://forums.adobe.com/message/8360535#8360535

Where there was a suggestion to use the Standalone installer (what ever that is). Anyway that worked.

Thanks everyone who commented. Your help was much appreciated.

The above didn't work but I did follow the link to the Adobe Forums and found this thread: [http://example.com https://forums.adobe.com/message/8360535#8360535] Where there was a suggestion to use the Standalone installer (what ever that is). Anyway that worked. Thanks everyone who commented. Your help was much appreciated.
FredMcD
  • Top 10 Contributor
4266 個解決方法 59821 個答案

That was very good work. Well Done.

That was very good work. Well Done.